Sure Signal V3 not connecting

[Tom303]

Hi there,

We are having a bit of an issue with our Sure Signal (v3 latest model).

The device switches on and goes through the motions, however, every time it ends up with the following lights:

I have followed the troubleshooting steps on this forum but have had no luck. I've also reset the unit, left it unplugged for an hour or two and tried again, etc.

I have replaced the unit so it doesn't seem to be a hardware issue.

Please can anyone offer any advice or help with troubleshooting? I've read that there's also a vodafone whitelist of some kind?

Many thanks,

Tom

[Tom303]

Hi Matt, thanks for letting me know.

Tom

[Retired-Matt_B]

Hi Tom,

Just thought I'd update you on this.

Unfortunately we're still waiting for confirmation of the change.

I've asked for an update and will let you know as soon as I know.

Thanks,

Matt B

[Tom303]

Hi Matt,

Have you had any confirmation yet? It's been 3+ weeks is all...

Many thanks,

Tom

[Sukhi]

Hi Tom303,

I've chased this up with Matt for you.

To be honest it shouldn't take this long for it to be added. Can you reset the Sure Signal and try again?

Thanks,

Sukhi

[Tom303]

Hi Sukhi,

Thanks for chasing. I have reset the device and power-cycled a few times, but still have the same issue with the same flashing/solid lights.

Regards,

Tom

[Tom303]

Hi all,

This is now becoming quite urgent for us. Please can someone let me know how much longer it will take to have our IP whitelisted?

Many thanks,

Tom

[Ben_H]

Hi Tom,

I'm ever so sorry it's taken this long. I've pressed for another reply. A member of my team will post back as soon as we get confirmation.

Thanks, 

Ben

[Retired-Matt_B · Accepted solution]

Hi Tom303,

I'm sorry for the delay in this being completed.

I can now confirm that your IP address has been added to our whitelist.

Please perform a reset of the Sure Signal from your end and everything should then be up and running.

Thanks, 

Matt B

[Tom303]

Excellent! I can confirm that everything is now working! 

Thanks a lot.

Regards,

Tom

[911c4]

Hi

I've just bought a Sure Signal V3 and successfully registered it on the Vodafone Sure Signal page.

The Red light is solid and the internet light flashes slowly a few times and goes blank, then repeats the process but never progresses to a solid internet light or any others for that matter. It's been like this for 2 days.

The MAC address is listed on my router page which is a BT Home Hub. Iassume the Sure Signal can't communicate with your servers.

Help, please.

Thanks.