Sure Signal V3 not working even after resetting

[Ossiedog]

Power - flashing, Internet - solid orange, In Service - off, In Use - solid orange reset done and router checked please help.   

[c9off]

I too have had a problem for the last 10 days approx - Virgin cable customer.

Have wasted my time resetting etc until finding this thread - sadly it does nothing but inform me Vodafone/Virgin problem - where is the solution guys?

As my home address (South London) has virtually no VF signal, this is the only way to use - and the only reason I stayed with VF 4g!!!!

[OLIVERJAYSMITH]

Same issue here, Superhub 1 and VSS3. Not worked since the 4th/5th. Several fixes advised re port forwarding, none have worked. Zero updates without calling back.

[Goat_]

Spoke to VM today.

They are unaware of any investigation between VF and VM.

The tech went through the settings on my Hub and added one port to the forwarding list but otherwise it was configured correctly.

Reboot d hub and VSS but still nothing.

Vodafone: it's been over a week and we have no signal (hence the VSS).

What are you doing, and when can we expect an update?

[Cailen]

Hi everyone,

Apologies for the delay with feedback on this issue.

We assure you this has been escalated and is of high priority.

We'll keep you updated as soon as we have any information on this.

Thanks for your patience.

[Ossiedog]

Hi same for me 4/5th november VM did something and my VM box would not boot up. To be fair VM got a new box out next day but the Sure signal has not worked since.

[moo_oose]

Another very frustrated Virgin Media/VSS customer here.

If this is really a VM issue it would be great if Vodafone could provide some evidence and a detailed technical description - e.g. which destination address is dropping which kind of traffic to which port.

I work from home on a regular basis and I will have to change networks if this can't be solved in the next few days.

My info:

VSS V3

Virgin SH 1 (V2.39.02)

[peterduke9]

Yep same for me. My sure signal has been working fine and now suddenly has stopped working (around a week or so ago). As far as im aware nothing has changed so im puzzled why it has stopped working now. Ive tried resetting it and been through this forum and searching on google to find a solution with no success. I have port forwarded as directed in another post and assigned a manual IP address.

The response from vodafone here is painfully slow and Im getting nowhere. Just waited 3 days for an update to happen to the Sure Signal with absolutely no result. Its the same.

Lights;

• Power: Flashing
• Internet: Solid Orange
• In Service: Off
• In Use: Solid Orange

Virgin Media Superhub in modem mode.

ping:26ms

download speed:62.83

Upload speed:12.15

external ip:86.13.220.65

serial no:42150223602

trace route:

Traceroute has started…

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

 1  router.asus.com (192.168.1.1)  1.326 ms  1.033 ms  0.918 ms

 2  10.31.56.1 (10.31.56.1)  8.718 ms  10.562 ms  12.994 ms

 3  brnt-core-2b-xe-023-0.network.virginmedia.net (80.2.147.177)  9.763 ms  9.086 ms  18.006 ms

 4  * * *

 5  * * *

 6  nrth-bb-1b-ae0-0.network.virginmedia.net (62.254.42.130)  15.282 ms  15.608 ms *

 7  tele-ic-4-ae0-0.network.virginmedia.net (62.253.174.18)  48.673 ms  43.658 ms  18.378 ms

 8  ldngw1.arcor-ip.net (195.66.224.209)  19.423 ms  54.978 ms  21.675 ms

 9  85.205.0.93 (85.205.0.93)  20.882 ms  21.203 ms  28.219 ms

10  * * *

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[mpw246pl]

I am also a VM customer...haven't had a VSS3 signal now for 7 days.

My original post is at:

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Version-3-Power-flashing-Internet-solid-orange-I...

I'm trying to be patient, but the lack of customer care and lack of information coming out from Vodafone is woeful.

Yes, this 'may' have been escalated to the Techy team to look at/investigate, but

what are the timescales for it being resolved?

why has this happened?

why has it been so hard to convince Voda that there is a common fault?

[butcheragano]

I also have VSS using Virgin Media. Live in NW Kent  and without the VSS I hardly have a signal. Have called Vodafone and they had no clue what I was talking about and Virgin said they think its being worked on

I have turned the box off and check here for any updates

Whats the current status ?

[ldoddrell]

@EricChester

Fortunately, Virgin Media won't help in this case as the SuperHub is in modem mode and passes directly to my Cisco RV180W router. Which always has had IPSec passthrough enabled as below. VPN to work tests fine. So what's next?