My Sure Signal v1 recently stopped working since I got it in 2010 and only displayed a power on light (green). Despite various attempts to resuscitate it with Vodafone’s help including umpteen factory resets it was declared dead, I decide to purchase a new v3 model (serial 42143136051). Apparently it is an improvement on the earlier models and can cope better with lower broadband speeds – or so I was led to believe. I managed to register it okay (the easy bit), but when I came to turn it on it also failed to work! There is a moral here I’m sure? When I first turned it on the power light came on followed by the first light flashing to indicate it was trying to connect to the web. After a few minutes this light went out and the last two lights showed amber. Having purchase a new router (Netgear D7000) and Draytek Vigor 120 modem earlier in the year I decided to reset the router back to the factory settings, as there had been a number of recent firmware updates since I first installed it. Thought that may have been the cause, but no luck. At this point I contacted Vodafone again and was told to open up the following ports: 8, 50, 53, 67, 68, 123, 500, 1723, 4500 & 33434 – 33445 I configured port forwarding on the router and set the Address Reservation in the LAN menu to fix the SS IP address, otherwise it would change each time the router is re-booted. Bounced router and still no luck. I have also performed a VSS Traceroute and got the following: Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177 over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms READYSHARE [192.168.1.1] 2 95 ms 34 ms 33 ms esr9.faraday3.broadband.bt.net [217.47.166.140] 3 39 ms 34 ms 34 ms 217.47.166.13 4 34 ms 34 ms 40 ms 213.1.69.82 5 34 ms 34 ms 34 ms 217.41.168.57 6 34 ms 34 ms 34 ms 217.41.168.107 7 35 ms 34 ms 34 ms acc1-10GigE-0-2-0-6.l-far.21cn-ipp.bt.net [109.159.249.101] 8 35 ms 34 ms 34 ms core4-te0-10-0-26.faraday.ukcore.bt.net [109.159.255.197] 9 35 ms 34 ms 34 ms 62.6.201.185 10 38 ms 38 ms 36 ms lndgw2.arcor-ip.net [195.66.224.124] 11 37 ms 36 ms 36 ms 85.205.0.93 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out.Trace complete. Does anyone out there have any further suggestions, as I am getting somewhat frustrated with this now? ISP is BT conventional (snail speed) broadband. And modem is set to PPPoE. By the way we also have an EE SS box which has presented no problems whatsoever day 1 – easy plug and play. This was turned off in case there had been and conflict issues between the two SS boxes.
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