Sure Signal V3 not working

[jermainec]

Hi, 

Recently changed broadband provider to BT. since then my device is not working. Have ensure all port forwards etc are correct still no joy. Also re-set the device and it's still not working. 

Any suggestions? 

Serial No is 40133636288
Post Code is : HP22 4PT

Thanks 

[Sukhi]

Hi @jermainec

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Sukhi

[jermainec]

HelloWent through the Trouble shooting again still no luck.Here is the Data for the Sure Signal/PC Speed 43.86 down 11.09 upPing 29ms Jitter 6msExternal IP 86.143.105.0 Copy of the Tracer Route Result Microsoft Windows XP [Version 5.1.2600](C) Copyright 1985-2001 Microsoft Corp.C:\Documents and Settings\Perry Watkins>tracert 212.183.133.177Tracing route to 212.183.133.177 over a maximum of 30 hops1 1 ms 1 ms 1 ms BThomehub.home [192.168.1.254]2 * * * Request timed out.3 * * * Request timed out.4 22 ms 21 ms 22 ms 31.55.187.1565 22 ms 22 ms 21 ms 195.99.127.1686 22 ms 22 ms 22 ms 195.99.127.527 24 ms 22 ms 23 ms 62.6.201.2338 25 ms 23 ms 23 ms lndgw2.arcor-ip.net [195.66.224.124]9 25 ms 25 ms 24 ms 85.205.0.8610 * * * Request timed out.11 * * * Request timed out.12 * * * Request timed out.13 * * * Request timed out.14 * * * Request timed out.15 * * * Request timed out.16 * * * Request timed out.17 * * * Request timed out.18 * * * Request timed out.19 * * * Request timed out.20 * * * Request timed out.21 * * * Request timed out.22 * * * Request timed out.23 * * * Request timed out.24 * * * Request timed out.25 * * * Request timed out.26 * * * Request timed out.27 * * * Request timed out.28 * * * Request timed out.29 * * * Request timed out.30 * * * Request timed out.Trace complete. Hope this helps with diagnosis of the problem

[Retired-Sarah]

Hi @jermainec

Please can you provide your personal IP address so we can check this also.

Everything looks okay and I can see that the Sure Signal’s showing as last connected on 09 May at 22:14.

Thanks,

Sarah