Sure Signal V3 not working.

[bobgough1]

Hi There, We are having a bit of an issue with our Sure Signal (v3 latest model). The device switches on and goes through the motions, however, every time it ends up with the following lights: First light off Second light orange solid Third light orange solid Problem started 2 days ago after working for over a year.  I've also reset the unit, left it unplugged for an hour or two and tried again, etc Please can anyone offer any advice or help with troubleshooting? Results of traceroute below.

The issue you’re experiencing: Sure Signal V3 not connecting to anything.

What light sequence you're seeing: Power light slow flashing. First light off. Second and Third lights solid orange.

Your speed test results Ping 12ms Download 32.89Mbps Upload 12.08Mbps

Your external IP address 82.129.103.132

Your Sure Signal serial number: 42152487452

The results of a traceroute.

VSS Traceroute Result

Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\Users\Robert>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops
1 18 ms 1 ms 2 ms 192.168.1.254 [192.168.1.254]
2 * * * Request timed out.
3 10 ms 11 ms 10 ms ge-2-0-0-xcr1.lsw.cw.net [194.112.69.129]
4 12 ms 10 ms 19 ms ae12-xcr1.lns.cw.net [195.2.28.26]
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\Robert>

[Alex]

@bobgough1 I've sent a request to get your IP address added on to our whitelist. 

It can take up to 72 hours to get processed. 

Once your IP address has been added, your Sure Signal will automatically attempt to obtain an internet connection and start working. 

Let us know if you need any further help.