I have a Sure Signal V3 on a BT Smart Hub. All working fine for months until this week. We have had a number of short power outages and after the most recent, the SS3 has not managed to reconnect; power light is on, second light is flashing slowly. It has been like this for two days, despite restarting the hub and resetting / unplugging and restarting the SS.
Serial number is 42152130516
Speed test result 63.67 down 14.96 up, ping 15ms
Traceroute
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms bthub [192.168.1.254]
2 6 ms 6 ms 7 ms 217.32.141.2
3 6 ms 8 ms 6 ms 217.32.140.206
4 11 ms 8 ms 8 ms host109-159-245-18.range109-159.btcentralplus.com [109.159.245.18]
5 10 ms 9 ms 8 ms 213.120.182.67
6 9 ms 10 ms 12 ms 31.55.164.107
7 9 ms 9 ms 11 ms acc1-10GigE-0-2-0-1.bm.21cn-ipp.bt.net [109.159.248.104]
8 15 ms 16 ms 13 ms core1-te0-10-0-7.ilford.ukcore.bt.net [109.159.248.144]
9 19 ms 16 ms 19 ms peer6-te0-0-0-12.telehouse.ukcore.bt.net [109.159.254.126]
10 14 ms 13 ms 14 ms t2c3-et-7-3-0-0.uk-lon1.eu.bt.net [166.49.211.230]
11 14 ms 15 ms 13 ms 166-49-211-254.eu.bt.net [166.49.211.254]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Any ideas on what I might do next would be welcome.
Thanks
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