Sure Signal Version 2 and iPhone 4s

[mlsred]

Hi

I have an issue with my iPhone in that, although it picks up a signal and I can see that it is connecting to the Sure Signal, I never get 3G. The 3G symbol on the phone appears from time to time but only for a split second then disappears.

I have five dots in the top right hand side of the phone indicating full signal strength but the 3G symbol doesn't show. As I say, I can make and receive calls on the phone so it is connecting to the Sure Signal at some level. When on a call the light to indicate that it is connected is on.

The phone number that is registered in to the Sure Signal was originally in a blackberry but is now in an iphone4, the blackberry always showed 3G

Any ideas?

Thanks

Michael

[DaveCD]

Hi mlsread,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

DaveCD