Sure Signal Version 2 stopped working

[Georgepanayides]

I have had a SS V2 since 2012 and it has been relatively reliable ever since.

However, for the last two weeks it has stopped working. I have tried a standard and hard reset. The red light is on and the two white lights (bars logo and phone logo) flash for a while and then go out.

My details are:

Serial Number *40114665207

Status active

Location PostcodeNW6 2PU Date of registration18/01/2012 00:10:12

Can anyone help?

g

[drey_p]

Hi there

Please could you go through the Sure Signal Troubleshooting in order to try to resolve the issues you are experiencing. 

[Mark]

@Georgepanayides

Please take a look at the Sure Signal Troubleshooting thread as advised by Drey_P. If this doesn't resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

[Georgepanayides]

I now have a steady 'bars' white light and an intermittent 'phone' white light that comes on for a few minutes andthen disappears, only to reappear some time later. However, even when all lights are on I have a full signal on my phone but not in 4G (to which I am a subscriber and had before this fault)

The results of the tests are:

Speedtest: Download 6.12mbps / Upload 0.84mbps

Ping: 36ms / Jitter 3ms

External IP: 109.159.162.203

Traceroute:

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     1 ms     1 ms     1 ms  BThomehub.home [192.168.1.254]
  2    20 ms    19 ms    19 ms  217.32.145.233
  3    19 ms    19 ms    20 ms  217.32.146.46
  4    24 ms    23 ms    24 ms  212.140.206.74
  5    24 ms    24 ms    24 ms  213.120.180.173
  6    24 ms    24 ms    24 ms  217.41.169.107
  7    24 ms    23 ms    24 ms  acc1-xe-0-0-3.sf.21cn-ipp.bt.net [109.159.251.79
]
  8    34 ms    34 ms    34 ms  core2-te0-13-0-2.ilford.ukcore.bt.net [109.159.2
51.11]
  9   248 ms    30 ms    30 ms  peer1-xe3-0-1.telehouse.ukcore.bt.net [109.159.2
54.219]
 10    33 ms    34 ms    34 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11    31 ms    31 ms    31 ms  85.205.0.86
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Serial No: 40114665207

tks

george

[dreynolds10]

I have a SureSignal 1 but I have the same issue in that it has stopped working over the past 2 days and I have lights 1 & 2 on solid but it cannot generate a 3G signal.

I had this issues some years back and Vodafone had to regegister my machine on their systems. Not sure if any config changes/servoer moves have been going on VF side but can I request that my box is reset. 

As you can see below I can ping as far as Vodafone server but then it gets lost...

My Tech details are:-

SS Serial number:21197213008

Download Speed 50M +

Upload Speed 10M+

Pingtes 53ms, Jitter 15

Traceroute:-

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 192.168.0.1 (192.168.0.1) 2.290 ms 1.857 ms 10.656 ms
2 * * *
3 31.55.187.172 (31.55.187.172) 11.803 ms 20.004 ms 19.888 ms
4 195.99.127.164 (195.99.127.164) 16.282 ms 16.519 ms
195.99.127.166 (195.99.127.166) 11.321 ms
5 195.99.127.3 (195.99.127.3) 11.712 ms 19.510 ms
195.99.127.10 (195.99.127.10) 19.440 ms
6 195.99.127.3 (195.99.127.3) 18.762 ms 20.184 ms
lndgw2.arcor-ip.net (195.66.224.124) 27.950 ms
7 85.205.0.86 (85.205.0.86) 18.993 ms 19.295 ms 19.643 ms
8 * * 85.205.0.86 (85.205.0.86) 17.343 ms
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

The number of this IP address is 85.205.0.86. This IP address is registered in Germany. IP Country code is DE. IP address ISP is "Vodafone Group Services", organization is "Vodafone Group Services". IP address latitude is 51.0 and longitude is 9.0.

Please can someone assist? 

Thanks