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Sure Signal and BT Home Hub

Retired-James
Moderator (Retired)
Moderator (Retired)

‎03-05-2013 03:33 PM - edited ‎03-05-2013 04:00 PM

We're aware that there is an on-going issue with a small number of our customers using Vodafone Sure Signal with BT Infinity broadband routers. We are actively investigating this with BT and will provide an update as and when we know more.

1 REPLY 1

Retired-James
Moderator (Retired)
Moderator (Retired)

‎07-02-2014 02:57 PM - last edited on ‎12-08-2014 01:07 PM by Moderator (Retired)

We’ve become aware that a very limited number of BT infinity for Business routers have difficulties with the Sure Signal device. After lengthy investigations, unfortunately we’ve been unable to rectify the issue. Sure Signal works with the vast majority of broadband routers, but we cannot guarantee its use with every router. We’re very happy to refund Sure Signal devices within the first fourteen days of purchase.