Sure Signal, constant two flashing white lights

[skippylee]

Hello

I have the two flashing white lights on my SS. My serial number 40120955279. I've used it for around two years and its been fine but for the last few weeks it has not worked. I've tried resetting it to no avail. 

Can it be sorted out please?

Thanks

[RoySureSignal]

I have checked my router and can confirm that is UPnP. I have not changed any of the settings on my router over all the years I have had the sure signal. 

I thought this problem had something to do with an update as Rahim mentioned on the 8th December earlier in this post?

Regards,

Roy

[Retired-EricChe]

@RoySureSignal

The ports may have been changed by your ISP if they've updated the software from their side. Due to this, it may still be worth checking.

Thanks

[RoySureSignal]

As stated earlier in this post, the update I was informed about was a 'suresignal update' not an ISP update. I've already contacted my ISP, explained the details in this post and they've confirmed there is nothing relating to the ISP nor my router that will be causing or adding to the issue with my suresignal.....

Starting to feel...exasperated...

Look forward to your next response!

Regards,

Roy

[Jenny]

@RoySureSignal - We need you to check the ports by following the steps in Wayne’s post, as there may have been automatic updates done by your ISP that have caused your settings to change.

These updates may have been something they wouldn’t think to associate with the issues you’re having, but have altered some settings nevertheless.

Once you’ve done this, if you’re still having issues, please reset your Sure Signal to make sure everything updates.

[RoySureSignal]

Hi,

I've spoken with my ISP again and they say again that there will have been no updates. They also do not offer support for port forwarding. I looked up your guide as per the details in Wayne's post however not all instructions matched up with my routers interface and I do not have the technical knowledge/ability with port forwarding to continue meddling.

I am still not sure that this port forwarding process is the right solution given what my ISP has told me and I haven't had an issue that needed solved this way in all the years I've had my Sure Signal. I am also surprised that this level of detail/set up is required by the end users regardless of the issues!

Are you able to look into this port forwarding stuff for me? If not or assuming that is not the issue, what would be the next steps to help solve this? 

[Retired-Wayne]

@RoySureSignal

Opening ports on your router is something your ISP will need to support you with.

Everything looks fine with everything you’ve told us so far, so opening the ports is just one more thing to try, given that everything else looks ok.

[RoySureSignal]

Well, I came home to attempt this port forwarding issue one more time, but uppn coming in the door, low and behold my Sure Signal is working! 

So no opening/forwarding ports necessary. In fact apart from random resets all through December, I haven't done anything. Must be one of things I suppose...?

 Regards,

Roy