Sure Signal not receiving calls

[djphilpotts]

Currently no phones connected to our Sure Signal can receive calls or text. We can make calls no problems.

As soon as out of range then all is fine with the phones.

I have turned the box off for 24hrs but the problem persists.

Any ideas?

[Retired-Wayne]

Hi djphilpotts and welcome to the eForum

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Wayne

[djphilpotts]

Serial number: 21223129251 Pingtest and speedtest results attached Your IP Address is 87.113.44.235 Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops: 1 65 ms 99 ms 99 ms dsldevice.lan [192.168.1.254] 2 9 ms 7 ms 7 ms lo0-central10.pcl-ag01.plus.net [195.166.128.182] 3 8 ms 8 ms 8 ms link-a-central10.pcl-gw01.plus.net [212.159.2.160] 4 8 ms 7 ms 7 ms 192.core.access.plus.net [212.159.0.192] 5 8 ms 8 ms 8 ms ae1.ptw-cr01.plus.net [195.166.129.0] 6 10 ms 11 ms 11 ms lndgw2.arcor-ip.net [195.66.224.124] 7 10 ms 9 ms 9 ms 85.205.116.6 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * *

[Jenny]

Hi djphilpotts,

Thanks for getting back to us.

Everything looks fine from what you’ve posted.

I’ve re-synced your Sure Signal today so please complete this process by performing a factory reset as follows:

-Hold in the reset button until all lights go solid

-Pull the power lead out with the reset button still pushed in

-Continue to hold down the reset button and reconnect the power lead

-Wait for all lights to come on and then release the reset button

If you’re still having problems after trying this, please post back with the light sequence that you’re seeing on the Sure Signal.

Thanks,

Jenny 

[djphilpotts]

Hi Jenny,

I have reset the box as instructed but the issue is still the same.

The lights are as follows:

solid green

solid green

off

solid green

When I make outbound phone calls, the light that is off flashes green.

Thanks,

Dave

[Retired-Lee]

Hi there djphilpotts,

Thanks for posting.

I've seen this before.

Can you try changing the postcode to ST1 5GP for about half an hour then changing it back?

Cheers,

LeeH

[djphilpotts · Accepted solution]

Hi Lee,

You are a star!

All working now. Thanks very much.

Dave

[Ben_H]

Hi djphilpotts,

That's great news! You know where to find us should you need a hand with anything else in future.

Cheers, Ben