Sure Signal not working - No Lights

[andwye]

Sure Signal has worked for last 7 months. Over the weekend I lost my phone signal and when checking the Sure Signal there were no lights. Checked the power source and that's OK. Factory reset is meaningless as you can't tell if it resets. Anyway, still no lights!

Does the unit need replacing?

[Phil]

Hi andwye,

It's possible however could you please take a look at our Sure Signal Troubleshooting thread first. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Phil

[andwye]

We have a second Sure Signal in our office. We exchanged the units and the 'broken' unit lit up. This suggests that the fault is in the power supply adaptor.

We tried to interrogate the unit but there was no response as no power was getting to th eunit.