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25-08-2016 06:32 PM
Hi there,
I've been away for the last 3 weeks and I can't revive my SS V1 on my return. Lights 1 and 2 lit... but handsets can't connect. Nothing changed from since I went away and everything else working.
HELP PLEASE!
Thanks
Speedtest results: http://www.speedtest.net/my-result/5579829826
External IP Address is 82.69.8.229
External IPV6 Address is ::ffff:5245:8e5
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 3 ms 6 ms 5 ms 192.168.12.1
2 23 ms 25 ms 30 ms losubs.subs.dsl2.th-lon.zen.net.uk [62.3.84.21]
3 22 ms 23 ms 30 ms ae1-115.cr2.th-lon.zen.net.uk [62.3.84.189]
4 26 ms 25 ms 30 ms xe-8-2-2.lon10.ip4.gtt.net [77.67.66.225]
5 30 ms 24 ms 55 ms xe-2-1-2.lon11.ip4.gtt.net [89.149.183.181]
6 77 ms 55 ms 38 ms ae9-xcr1.lns.cw.net [195.2.22.217]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
30-10-2016 02:06 AM
Did it work...
Have you been able to connect more than one unit to the same Internet connection?
It is important to report all failed SureSignal V3 using the links below to:
BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact
Trading Standards: Call them on 0345 4 040506
Vodafone CEO: http://www.ceoemail.com - (Search Vodafone UK)