Sure Signal not working middle end light flashing red power light

[Chrisgxxx]

Sure Signal isnt working, have a middle and end light but no internet light.

1 49 ms 99 ms 99 ms dsldevice.lan [192.168.1.254]

2 17 ms 16 ms 16 ms 185.14.136.4
3 17 ms 16 ms 17 ms 185.14.136.14
4 18 ms 18 ms 18 ms 62.84.162.205
5 17 ms 16 ms 17 ms 62.84.173.78
6 17 ms 17 ms 17 ms 62.84.173.54
7 18 ms 17 ms 22 ms v228.core1.lon1.he.net [216.66.84.209]
8 21 ms 20 ms 19 ms lndgw2.arcor-ip.net [195.66.224.124]
9 18 ms 19 ms 20 ms 85.205.116.10
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.

Any ideas, i am using a technicolor router.

[Retired-Kay]

Hi Chrisgxxx, 

Can you let me know your Sure Signal serial number and which version you have? 

Can you also supply the following;

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

Thanks

Kay