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SureSignal, New SIM and BTHub5

mark35se
2: Seeker
2: Seeker

‎18-10-2013 03:02 PM - edited ‎18-10-2013 03:10 PM

I have a new SIM with iPhone 5S I have also just upgraded to BT Infinity.  I suspect a re-sync may be in order.  My SureSignal serial number is: 40112021346.

 

Are there still ongoing issues with BT Infinity, or have these been resolved?

 

Mark

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Retired-Kay
Moderator (Retired)
Moderator (Retired)

‎21-10-2013 01:02 PM

Hi mark35se, 

 

There are still some issues with BT Infinity but this isn't affecting everyone. 

 

As you've had a new SIM you may need to deregister your number and then re-register after 24 hours. I have done a resync for you in the meantime, you'll need to do a reset to complete the process;

-Locate the button on the base of the box next to the Ethernet ports.

-Press and hold the button for approximately 30 seconds.

-Once the lights come back on, release the button.

 

Thanks, 

 

Kay

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