Sure Signal not working - no lights at all

[pcroxford]

Hi

Sure signal (ALU 9361 Home Cell p3.0) has just died...no lights at all.  Tried in different sockets, but still no lights. 

Is there an internal fuse that can be changed? 

Serial # 40130427459

Thanks, Phil.

[Retired-Dave]

Hi pcroxford,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Dave

[pcroxford]

Hi

Info requested as below.  I don't think that this is an internet connectivity issue...there are just no signs of life from the SureSignal device.

Please let me know what i need to do to get a replacement under warranty (purchase date 08/03/13) as I currently have no mobile signal at my house.

Regards, Phil.

Your speed test results - 5.93 Mbps

Your ping test results 56 ms

Your external IP address - 86.154.11.238

The results of a traceroute....

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets
 1  bthomehub.home (192.168.1.254)  3.477 ms  1.864 ms  1.770 ms
 2  217.47.109.250 (217.47.109.250)  33.450 ms  32.735 ms  32.794 ms
 3  217.47.109.193 (217.47.109.193)  29.858 ms  30.846 ms  31.561 ms
 4  213.1.69.230 (213.1.69.230)  31.458 ms  31.002 ms  31.100 ms
 5  31.55.165.219 (31.55.165.219)  30.821 ms  31.103 ms  31.052 ms
 6  31.55.165.109 (31.55.165.109)  31.575 ms  30.614 ms  31.266 ms
 7  acc2-xe-4-0-2.mr.21cn-ipp.bt.net (109.159.250.236)  35.291 ms
    acc2-10gige-10-2-0.mr.21cn-ipp.bt.net (109.159.250.202)  33.810 ms  30.528 ms
 8  109.159.250.150 (109.159.250.150)  40.266 ms
    core1-te0-12-0-4.ilford.ukcore.bt.net (109.159.250.133)  37.643 ms  41.088 ms
 9  peer1-xe4-1-0.telehouse.ukcore.bt.net (213.121.193.152)  41.916 ms  49.678 ms  41.485 ms
10  lndgw2.arcor-ip.net (195.66.224.124)  44.294 ms  43.448 ms  43.885 ms
11  85.205.116.6 (85.205.116.6)  44.130 ms  41.423 ms  43.186 ms
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[Retired-James]

Hi pcroxford,

To be honest it does sound like a faulty Sure Signal and as it’s a sealed unit, there isn’t any fuse that you can change yourself.

As it’s still covered by the warranty, we can get this repaired free of charge.

James