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Solution

Sure Signal not working on return from 2 weeks holiday

monadh
2: Seeker
2: Seeker

‎12-09-2016 06:34 PM

Tried resetting but still not working.

Lights:  Red led flashing 2nd led blank, 3rd and 4th led amber

Speed: 70.90 Mb/s

IP: 80.229.34.201

Ser No: 42153823721

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    21 ms    23 ms    20 ms  lo0-central10.pcl-ag06.plus.net [195.166.128.187]
  3    20 ms    20 ms    20 ms  link-a-central10.pcl-gw01.plus.net [212.159.2.180]
  4    21 ms    20 ms    20 ms  xe-10-3-0.pcl-cr01.plus.net [212.159.0.212]
  5    21 ms    21 ms    22 ms  195.99.126.96
  6    21 ms    22 ms    21 ms  core4-te0-0-0-26.faraday.ukcore.bt.net [109.159.249.57]
  7    22 ms    22 ms    21 ms  peer6-BE8.telehouse.ukcore.bt.net [213.121.193.183]
  8    22 ms    22 ms    22 ms  t2c3-et-3-1-0-0.uk-lon1.eu.bt.net [166.49.211.236]
  9    22 ms    23 ms    22 ms  166-49-211-254.eu.bt.net [166.49.211.254]
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

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11 REPLIES 11

monadh
2: Seeker
2: Seeker
In response to JTCM

‎05-09-2017 08:45 AM

They eventually replaced my Sure Signal, but the real solution was I laft and joined EE who have true voice over IP.

I now have a redundunt Sure Signal gathering dust before it gets binned.

0 Thanks

Gemma
Community Manager
Community Manager
In response to monadh

‎06-09-2017 04:07 PM

@JTCM - I’m sorry to hear that you’ve already been in touch with us and it’s not resolved still.

The light sequence you’re getting does indicate an authentication failure.

This usually requires, you to speak to your internet service provider and to advise them that you’re trying to set up a VPN tunnel.

If you’re using a static IP address, please advise them that you’re trying to set up a VPN tunnel and the IPsec is being blocked on an internal firewalled server within their network.

If you’re using dynamic IP addresses, please advise your internet service provider that you’re trying to setup a VPN tunnel and that the IPsec packet is being fragmented in transit.

If you’ve already done this and it’s still not working, please post back with the following information:

What light sequence you're seeing (if this has changed):


Your speed test results from here.

Your external IP address from here.

 

Your Sure Signal serial number:

 

The results of a traceroute.


VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

 

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