Sure Signal not working

[AOC]

Hello
My sure signal has stopped working. It is Version 2. The red Power light is on. The second light has been flashing for days. I have tried the reset advice on the website but this has not resolved the problem. I can't even call 191 as I have no phone reception at all. Please help.

[Retired-Laura]

Hi @AOC  

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Laura

[AOC]

Sure Signal Serial number: 41111116642

External IP is : 2.96.92.96

Speed teast result

Ping : 99ms

Download speed: 1.0mbps

Upload speed 0.22mbps

 traceroute 212.183.133.177

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  192.168.1.1 (192.168.1.1)  18.642 ms  2.073 ms  2.083 ms

 2  host-2-96-80-1.as13285.net (2.96.80.1)  75.768 ms  100.793 ms  75.709 ms

 3  host-78-151-230-145.as13285.net (78.151.230.145)  80.013 ms  80.916 ms  103.513 ms

 4  host-78-151-230-144.as13285.net (78.151.230.144)  71.935 ms

    host-78-151-230-148.as13285.net (78.151.230.148)  55.435 ms

    host-78-151-230-146.as13285.net (78.151.230.146)  81.284 ms

 5  host-78-144-0-81.as13285.net (78.144.0.81)  96.191 ms

    host-78-144-0-157.as13285.net (78.144.0.157)  97.511 ms

    host-78-144-0-159.as13285.net (78.144.0.159)  90.885 ms

 6  host-78-144-10-66.as13285.net (78.144.10.66)  88.340 ms

    host-78-144-10-62.as13285.net (78.144.10.62)  72.652 ms

    host-78-144-10-74.as13285.net (78.144.10.74)  79.715 ms

 7  host-78-144-12-139.as13285.net (78.144.12.139)  40.629 ms

    host-78-144-12-101.as13285.net (78.144.12.101)  65.033 ms

    host-78-144-12-133.as13285.net (78.144.12.133)  84.215 ms

 8  lndgw2.arcor-ip.net (195.66.224.124)  80.459 ms  59.858 ms  93.721 ms

 9  85.205.0.86 (85.205.0.86)  95.514 ms  87.385 ms  98.957 ms

10  * * *

11  * * *

12  * * *

13  * * *

14  * * *

15  * * *

16  * * *

17  * * *

18  * * *

19  * * *

20  * * *

21  * * *

22  * * *

23  * * *

24  * * *

25  * * *

26  * * *

27  * * *

28  * * *

29  * * *

30  * * *

31  * * *

32  * * *

33  * * *

34  * * *

35  * * *

^C

[Sukhi]

Hi @AOC 

The serial number is showing as invalid. Please can you double check this?

Your download and uploads speeds are too low to support the Sure Signal. I'd recommend speaking with your internet service provider to increase these.

Thanks,

Sukhi

[AOC]

serial no is : 40111116642

[DaveCD]

@AOC 

Your traceroute looks fine and I can see the Sure Signal is registered and connected.

The internet speeds are a concern as these would support the information required for the Sure Signal to function.

Please speak with your ISP to see if there's anyway these can be increased.

DaveCD

[AOC]

Dave, sorry but cannot see how you say the traceroute is ok, seeing that it never actually got to the device IP address that the traceroute was run to.  I did a control c to break the trace route as the * ( to my understandings) indicate lost packets. Also we have been using the Suresignal at these or similar sppeeds and they were working for the past 3 years, so I do not see how increasing these would change why the suresignal box is not working. Surely the bandwidth required to pass voice codecs ( and or signalling) would not be greater than 100kbps and an upload speed of .22Mbps shodul be able to handle this. I may be useful if you have other Suresignal users connected to our CO and see if they are experiencing any similar problems, otherwise, it does not make any sense to continue paying for a service that is not meeting our requirement, and we can then also change provider to a company that has better coverage in this area.