Sure Signal not working

[ecfsimpson]

Hello. My suresignal isn't working, no lights at all although I can charge my phone through the socket on the front. I've tried it in a number of power sockets.

I recently upgraded my home hub and haven't been able to get sure signal to work since trying to reconnect it.

Help!

[Retired-Rodney]

Hi @ecfsimpson  

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Rodney

[ecfsimpson]

Download speed 12.16

Upload speed 0.69

Ping 31ms

Jitter 7ms

IP address 86.186.133.154

traceroute to thelegaldirector.co.uk (80.82.115.171), 64 hops max, 52 byte packets
1 bthomehub (192.168.1.254) 4.576 ms 2.378 ms 2.342 ms
2 * * *
3 * * *
4 217.41.216.13 (217.41.216.13) 23.937 ms 32.693 ms 20.636 ms
5 213.120.156.218 (213.120.156.218) 20.871 ms 23.406 ms 21.166 ms
6 217.41.168.179 (217.41.168.179) 20.861 ms 21.134 ms 21.697 ms
7 217.41.168.107 (217.41.168.107) 20.930 ms 20.835 ms 21.523 ms
8 acc1-te0-0-0-14.l-far.21cn-ipp.bt.net (109.159.249.88) 21.603 ms
acc1-10gige-0-0-0-4.l-far.21cn-ipp.bt.net (109.159.249.66) 20.667 ms
acc1-10gige-0-2-0-6.l-far.21cn-ipp.bt.net (109.159.249.101) 20.564 ms
9 core4-te0-10-0-26.faraday.ukcore.bt.net (109.159.255.197) 21.854 ms
core4-te0-9-0-19.faraday.ukcore.bt.net (109.159.249.15) 21.571 ms
core4-te0-9-0-18.faraday.ukcore.bt.net (109.159.249.11) 22.358 ms
10 peer5-te0-0-0-4.telehouse.ukcore.bt.net (194.72.31.69) 22.127 ms
core2-pos13-2.bletchley.ukcore.bt.net (194.72.31.89) 21.653 ms
peer5-te0-9-0-0.telehouse.ukcore.bt.net (194.72.31.71) 22.104 ms
11 40ge1-3.core1.lon2.he.net (195.66.224.21) 22.702 ms 22.852 ms 24.243 ms
12 10ge8-4.core1.lon1.he.net (72.52.92.221) 33.173 ms 23.836 ms 27.922 ms
13 allegro-networks-limited.10gigabitethernet8-1.core1.lon1.he.net (216.66.80.210) 27.674 ms 27.831 ms 27.799 ms
14 fe1-0.r2.lon1.34sp.com (80.82.127.65) 35.311 ms 35.135 ms 34.927 ms
15 vl19.c2.lon1.34sp.com (80.82.127.30) 35.615 ms 35.003 ms 35.451 ms
16 ns17.xenserve.com (80.82.115.171) 35.618 ms 34.223 ms 33.694 ms

[ecfsimpson]

Suresignal serial no 40131552826

[Retired-Kay]

Hi @ecfsimpson,

This does sound like a faulty Sure Signal. We'll need to arrange a repair for you. 

Take a look here for how to get in touch. 

Thanks, 

Kay