Sure Signal V3 not working. Lights correct and numbers registered

[timives]

no 3g signal on my V3 suresignal

serial number 42142437195

ip address 81.137.162.33

speedtest

81.137.162.33

10/29/2014 12:51 PM

GMT

3.1

0.71

50

London

0

pingtest

81.137.162.33

10/29/2014 12:35 PM

GMT

43

2

0%

Coventry

A

-4.38

100

trace

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Timi>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms     1 ms    <1 ms  host81-137-162-38.in-addr.btopenworld.com [81.13
7.162.38]
  2    28 ms    28 ms    29 ms  host81-139-128-1.in-addr.btopenworld.com [81.139
.128.1]
  3    32 ms    32 ms    32 ms  213.120.178.141
  4    33 ms    32 ms    32 ms  213.120.177.98
  5    30 ms    29 ms    31 ms  213.120.178.65
  6    32 ms    32 ms    32 ms  217.41.168.107
  7    31 ms    32 ms    32 ms  109.159.249.110
  8    30 ms    29 ms    30 ms  core3-te0-12-0-19.faraday.ukcore.bt.net [109.159
.249.31]
  9    29 ms    31 ms    29 ms  peer1-xe8-3-0.telehouse.ukcore.bt.net [213.121.1
93.97]
 10    33 ms    30 ms    31 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11    54 ms    34 ms    34 ms  85.205.0.93
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Has its own ip address

all ports open

please can you check connection your end as MD going MAD

thanks

tim

[Ben_H]

Hi Tim,

Thanks for posting your details,

I can see the unit was only registered again a couple of hours before your post. Registration can take up to six hours to complete.

The results I can make out are fine, and I can see contact was made with our servers today at 1:50am.

If you're still struggling, please let me know the speedtest results for your download and upload. I don't want to make assumptions on the data you pasted in the table above.

Cheers,

Ben

[timives]

Hi Ben,

we have just had leased line installed and now suresignal stopped working again worked for about a week

20meg up and down so no issue with speed

ports all open

de registered and re registered suresignal still no connection. not added MD number yet until get working.

can you see if is connected your end please

serial number 42142437195

[Retired-Kay]

Hi @timives,

Your Sure Signal has connected to our servers in the last 24 hours. 

If it's still not working, please provide the following information;

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

Thanks,

Kay

[timives]

ip address 62.232.106.178

speedtest

IP_ADDRESS	TEST_DATE	TIME_ZONE	DOWNLOAD_MEGABITS	UPLOAD_MEGABITS	LATENCY_MS	SERVER_NAME	DISTANCE_MILES
62.232.106.178	1/20/2015 11:46 AM	GMT	19.13	19.32	5	Slough	0

pingtest

http://www.pingtest.net/result/115246396.png

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  62.232.106.177
  2     3 ms     3 ms     3 ms  212.241.179.143
  3     4 ms     4 ms     4 ms  62.72.133.157
  4     4 ms     4 ms     5 ms  be51.cr15.tn5.bb.daisyplc.net [62.72.137.110]
  5     4 ms     4 ms     4 ms  be51.cr15.tn5.bb.daisyplc.net [62.72.137.110]
  6     5 ms     7 ms     7 ms  lndgw2.arcor-ip.net [195.66.224.124]
  7     5 ms     5 ms     5 ms  85.205.0.86
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *

[Retired-Matt_B]

Hi @timives,

We've pushed an update to your Sure Signal.

Please wait for the lights to return to normal and as soon as they do, hard reset your phone (within range of the Sure Signal) and you should be back up and running

Thanks,

Matt 

[timives]

Hi Matt,

you want me to hard reset my MD's Iphone !!!

wont that destroy all settings etc

surely not

tim

[Retired-Kay]

Hi @timives,

You just need to turn the phone off for a couple of minutes and then back on.

Thanks,

Kay 

[timives]

Hi Kay,

is all working today.

see how long it lasts

thanks

tim