Sure Signal stopped connecting to my phone

[Legless180]

Hi,

I've had a Sure Signal since June this year and its worked fine until the last couple of days.

The power light is on and the other two white lights are on and solid. I've tried a reset but that hasnt worked.

The serial number is 42151299197

Speed test came out at 25.92 download, 9.27 upload

IP address 109.158.200.156

I only have an iMac so I'm not sure how to do a traceroute request.

Ping 33ms

Any help would be much appreciated as my signal at home is virtually nill.

[Legless180]

Been on to Vodafone and they did something with the software but still not working

[Legless180]

Tried Vodafone again, they removed my number from the box and added it back again. As yet still not working, next step a new SIM card apparently.

Cant even log into my Vodafone because of the new security, no reception on my mobile to get the code, and moved recently so it's my old land line number. I'd change it to the new one if I could log on!

Getting very frustrated with Vodafone after many years with them

[VSSAK]

Hi - I have had same issue for last few days - Not sure if it's related to a firmware upgrade to my Vodafone connect router, but now no phones are connecting to VSS - Red light on solid, first and second lights on White solid

But signal no good on all of the devices registered...

[Cailen]

@Legless180

I can see since your last post that you've been successfully connecting to your Sure Signal box.

If the same, or any other problems persist with this, please let us know.

@VSSAK

Please take a look at our Sure Signal Troubleshooting thread. If this doesn't resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[VSSAK]

Came home tonight and it looks like the VSS is working again - Thanks for all your help

[Legless180]

Rebooted everything again before going down the new SIM card route (router, Sure Signal, phone) and it is now working again