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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74085 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229921 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204029 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Dongle number

How do I find out the number of my Vodafone dongle to register it on my sure signal.I can't get my laptop to connect via my home network and want to use the dongle but have no signal.Thanks

Zcookie by 2: Seeker
  • 11357 Views
  • 1 replies
  • 0 thanks

Sure Signal - In Use Light not coming on.

I bought a Sure Signal (3) a couple of months ago and have never been able to get it working. The power light is on (red) and the Internet and In Service Lights are both on (white) . However the In Use light is not coming on at all and so the sure si...

Sure signal not working for a few weeks

Hi My Sure Signal was working OK for a number of months and then it stopped working about 4 weeks ago.   I have tried re-setting it and the router but nothing has worked.  The power indicator is solid red and periodically the internet indicator flash...

SSS v3 New Sky Router

Hi,I've upgraded to the new Sky Router and my sure signal has a solid power light, with a flashing internet light but after a while stops, and then starts again.Can you help?ThanksJohn

jbooha by 2: Seeker
  • 9271 Views
  • 3 replies
  • 0 thanks

Replacement SIM - Can no longer connect to SureSignal

I have a SureSignal at home and it is working absolutely fine. Both me and the wife use it as do a couple of relatives and generally speaking it does its job.Yesterday I received a replacement Micro SIM for my own account. I went through the online p...

Sure signal suspended

Hello, I keep my Sure Signal in a cupboard in case of a Vodafone outage. There's no signal at my home at the moment, so I plugged in the Sure Signal box. It doesn't work and when I looked at the management portal online, it says it's suspended. Looki...

walruss by 2: Seeker
  • 16662 Views
  • 7 replies
  • 0 thanks

Does Vodafone Sure Signal ever work for longer then 1 hour?

Im having really bad issues lately with my SS V2. It will go off after 1 hour and will just flash both lights with the red solid power light. No amount of resetting or pulling the plug seems to do anything. Have done the tracert 212.183.133.177 thing...

JoeF2k2 by 4: Newbie
  • 11996 Views
  • 17 replies
  • 0 thanks

Cannot currently manage SureSignal?

I'm attemption to log into my account so that I can manage my Sure Signal. I want to try removing a number and then adding it back - because I'm fast running out of ideas on how to get my phone reconnected after I've replaced the SIM (same number, po...

Soofla by 10: Established
  • 9524 Views
  • 3 replies
  • 0 thanks

Vodafone Smart 3 help videos

Hi everyone   We’ve just finished a new series of videos on how to get started with the Vodafone Smart 3. Check them out below.   Post here or comment on the videos if you need any more answers on how to use different features

JD by Community Manager (Retired)
  • 12489 Views
  • 5 replies
  • 0 thanks

BlackBerry Z30 Help Videos

Hi everyone   We’ve just finished a new series of videos on how to get started with the BlackBerry Z30. Check them out below.   Post here or comment on the videos if you need any more answers on how to use different features

JD by Community Manager (Retired)
  • 13202 Views
  • 5 replies
  • 0 thanks
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