cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Sure Signal stopped working with BT Home Hub 3

biu55
4: Newbie

Dear Forum Members,

 

Our Vodafone Sure Signal (latest version) stopped working with BT Home Hub 3.

 

A few days ago, the following happened:

- the power indicator (red) still works

- the white internet light is off, not flashing white either

- the white service light is off, no orange light either

- the white user light is off too, not flashing white either

 

We have un- & re-plugged the device but it did not make any difference.

 

We have pressed the rest button but it no effect either.

 

Does anybody have a suggestion how we could resolve our problem ?

 

With kind regards,

 

Biu

 

1 REPLY 1

Retired-Dave
Moderator (Retired)
Moderator (Retired)

Hi biu55,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Dave