Sure Signal stops working after smart TV installed

[Poptyping]

I bought a Sure Signal booster six months ago and it worked well with my TP-Link router until I installed a Sony smart TV, wirelessly to the router.

Since the arrival of the new TV Sure Signal has stopped working, displaying:-

power: flashing red

in-use: off

internet: solid orange

I've tried the obvious fix its like unplugging it and wps button on the router and I've changed my postcode temporarily to try to reboot it but with no effect.

[Nabs]

Hi Poptyping,

Whats the "In Service" light showing?

Nabs

[Poptyping]

From left to right, the lights are, Red - flashing; nothing; Orange - constant.

[Nabs]

Like this?

[Poptyping]

No. Flashing red; off; off; solid orange. Please see attached photo.

[Nabs]

Bugger, choice of 2 and I picked the wrong one. Lol

That light sequence basically means the device doesn't can't get a connection to the internet. Have a look at this link, it might help solve it.
http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Lights-power-flashing-internet-off-service-off-u...

Nabs

[Poptyping]

That's just a generic answer and does not address the problem with any precision or expertise. Judging from the posts on this forum, the non-functioning of Sure Signal due to various compatibility problems is a major problem and demands more analysis and focus based solutions. My SS will not work along side a smart TV and the short story is I have paid £100 for a piece of kit that has severe technical limitations and poor technical support.

[Retired-James]

Hi Poptyping,

If the issue has only started since the introduction of the Smart TV, the issue sounds to be a bandwidth issue.

So we can check this please let me know the following.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

James

[Poptyping]

Hi James
The attachments are the results of the speed test and trace route. My IP address is 78.144.91.144 and the serial number of my Sure Signal is 40131940120.
Thanks for the help.
P

[Sukhi]

Hi Poptyping

Thanks for proving the info. Can you provide a traceroute using the following steps?

VSS Traceroute command

On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Sukhi