Sure Signal v1 stopped working...

[angusmcdangle]

Hi, my sure signal is showing the correct sequence of lights but no mobile signal whatsoever,

BT Infinity with home hub 5 - added all the necessary to the firewall and sire signal has been working ok, but last couple of days have lights 1, 2 & 4 on but no signal. Have done the hard reset several times, replaced eithernet cable, still nothing.

SN: 21197061183

PLEASE HELP! Our mast is down at the moment (PE31 7DD) and we have NOTHING.

[mikemases]

All fixed now. Thanks!

[AndyDymond]

same problem here in the office!

Serial # 40134977335

Can you send the updates to mine too?

thanks

[christophemags]

Hi, I have v1 sure signal hand have same problem for 3 days now. My serial number is 21197136670 could you kindly push the firmware update to my box.

Thanks

[DaveCD]

Hi christophemags.

As the Sure Signal is not connecting with us currently, please let me know what lights are showing on the Sure Signal.

Also post the details as follows:

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

DaveCD

[mwaterton]

Issue sorted

[ryanvodafone]

Hi,

Experiencing similar issue with Sure Signal 1. Box working perfectly then suddenly stopped working. Have tried several resets and no joy.

Can you check if an upgraded firmware is available please

S/N: 21232187365

Thanks

[JohnReed5]

Hi, Same problem with mine, was working, then stopped. Please help! The serial number is 21230509958 Can you check the firmware is the latest version? Thanks! 🙂

[Ben_H]

Hi folks,

@ryanvodafone - Your Sure Signal can't be seen by our servers. As such we can't send updates to your unit.

It's been failing for some time, please try setting the Sure Signal up on an alternative internet connection. You'll only need to test it at a friend or relatives for an hour or so. This will rule out a faulty Sure Signal.

@JohnReed5 - Your Sure Signal software update has failed today just after 1pm. As it's timing out, please try resetting the unit as well as trying another Ethernet cable from the box to the router.

This will help rule out a hardware fault.

Cheers,

Ben

[JohnReed5]

Hi Ben,

Thanks for the advice. will go knock on a door, fingers crossed.

---

@Ben_H wrote:

Hi folks,

@ryanvodafone - Your Sure Signal can't be seen by our servers. As such we can't send updates to your unit.

It's been failing for some time, please try setting the Sure Signal up on an alternative internet connection. You'll only need to test it at a friend or relatives for an hour or so. This will rule out a faulty Sure Signal.

@JohnReed5 - Your Sure Signal software update has failed today just after 1pm. As it's timing out, please try resetting the unit as well as trying another Ethernet cable from the box to the router.

This will help rule out a hardware fault.

Cheers,

Ben

---

[christophemags]

Hi, sorry for delay in reply! Still getting nowhere with my VSS... My speed check is 7MB down and 1MB upload - ping = 38ms. My pingpath and tracert results are below - I tried 212.183.133.181 before yor suggested 212.183.133.177 and got better results - no idea why. Also concerned with the lost packets and timeouts - could that be the cause? Thanks. Chris Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Users\Netbook>pathping 212.183.133.181 Tracing route to 212.183.133.181 over a maximum of 30 hops 0 Sam.dlink.com [192.168.1.16] 1 192.168.1.1 2 host-2-99-212-1.as13285.net [2.99.212.1] 3 host-78-151-238-25.as13285.net [78.151.238.25] 4 host-78-151-238-48.as13285.net [78.151.238.48] 5 host-78-144-9-147.as13285.net [78.144.9.147] 6 host-78-144-10-52.as13285.net [78.144.10.52] 7 lndgw2.arcor-ip.net [195.66.224.124] 8 85.205.0.93 9 * * * Computing statistics for 200 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 Sam.dlink.com [192.168.1.16] 0/ 100 = 0% | 1 6ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1 0/ 100 = 0% | 2 31ms 0/ 100 = 0% 0/ 100 = 0% host-2-99-212-1.as13285.net [2.99. 212.1] 0/ 100 = 0% | 3 35ms 0/ 100 = 0% 0/ 100 = 0% host-78-151-238-25.as13285.net [78 .151.238.25] 0/ 100 = 0% | 4 37ms 0/ 100 = 0% 0/ 100 = 0% host-78-151-238-48.as13285.net [78 .151.238.48] 0/ 100 = 0% | 5 36ms 0/ 100 = 0% 0/ 100 = 0% host-78-144-9-147.as13285.net [78. 144.9.147] 0/ 100 = 0% | 6 42ms 0/ 100 = 0% 0/ 100 = 0% host-78-144-10-52.as13285.net [78. 144.10.52] 0/ 100 = 0% | 7 40ms 0/ 100 = 0% 0/ 100 = 0% lndgw2.arcor-ip.net [195.66.224.12 4] 100/ 100 =100% | 8 --- 100/ 100 =100% 0/ 100 = 0% 85.205.0.93 Trace complete. C:\Users\Netbook>tracert 212.183.133.181 Tracing route to 212.183.133.181 over a maximum of 30 hops 1 14 ms 267 ms 1 ms 192.168.1.1 2 87 ms 27 ms 26 ms host-2-99-212-1.as13285.net [2.99.212.1] 3 65 ms 53 ms 190 ms host-78-151-238-25.as13285.net [78.151.238.25] 4 48 ms 67 ms 44 ms host-78-151-238-48.as13285.net [78.151.238.48] 5 57 ms 36 ms 48 ms host-78-144-9-147.as13285.net [78.144.9.147] 6 80 ms 79 ms 108 ms host-78-144-10-52.as13285.net [78.144.10.52] 7 100 ms 83 ms 130 ms lndgw2.arcor-ip.net [195.66.224.124] 8 58 ms 110 ms 88 ms 85.205.0.93 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * ^C C:\Users\Netbook>tracert 212.183.133.177 Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops: 1 4 ms 21 ms 22 ms 192.168.1.1 2 * * * Request timed out. 3 48 ms 55 ms 49 ms host-78-151-238-57.as13285.net [78.151.238.57] 4 71 ms 49 ms 47 ms host-78-151-238-16.as13285.net [78.151.238.16] 5 77 ms 71 ms 69 ms host-78-144-9-147.as13285.net [78.144.9.147] 6 725 ms 29 ms 30 ms host-78-144-10-56.as13285.net [78.144.10.56] 7 33 ms 30 ms 33 ms lndgw2.arcor-ip.net [195.66.224.124] 8 34 ms 34 ms 31 ms 85.205.0.93 9 * * * Request timed out. 10 ^C C:\Users\Netbook>tracert 212.183.133.177 Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops: 1 5 ms 5 ms 1 ms 192.168.1.1 2 * * 58 ms host-2-99-212-1.as13285.net [2.99.212.1] 3 132 ms 75 ms 76 ms host-78-151-238-57.as13285.net [78.151.238.57] 4 465 ms 305 ms 714 ms host-78-151-238-16.as13285.net [78.151.238.16] 5 * 253 ms 304 ms host-78-144-9-147.as13285.net [78.144.9.147] 6 140 ms 155 ms 203 ms host-78-144-10-56.as13285.net [78.144.10.56] 7 446 ms 509 ms * lndgw2.arcor-ip.net [195.66.224.124] 8 91 ms 61 ms 97 ms 85.205.0.93 9 * * * Request timed out. 10 * * * Request timed out. 11 * * ^C C:\Users\Netbook>pathping 212.183.133.177 Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops: 0 Sam.dlink.com [192.168.1.16] 1 192.168.1.1 2 host-2-99-212-1.as13285.net [2.99.212.1] 3 host-78-151-238-57.as13285.net [78.151.238.57] 4 host-78-151-238-16.as13285.net [78.151.238.16] 5 host-78-144-9-147.as13285.net [78.144.9.147] 6 host-78-144-10-56.as13285.net [78.144.10.56] 7 lndgw2.arcor-ip.net [195.66.224.124] 8 * 85.205.0.93 9 * * * Computing statistics for 200 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 Sam.dlink.com [192.168.1.16] 0/ 100 = 0% | 1 130ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1 0/ 100 = 0% | 2 166ms 0/ 100 = 0% 0/ 100 = 0% host-2-99-212-1.as13285.net [2.99. 212.1] 0/ 100 = 0% | 3 114ms 2/ 100 = 2% 2/ 100 = 2% host-78-151-238-57.as13285.net [78 .151.238.57] 0/ 100 = 0% | 4 183ms 0/ 100 = 0% 0/ 100 = 0% host-78-151-238-16.as13285.net [78 .151.238.16] 0/ 100 = 0% | 5 183ms 0/ 100 = 0% 0/ 100 = 0% host-78-144-9-147.as13285.net [78. 144.9.147] 0/ 100 = 0% | 6 170ms 0/ 100 = 0% 0/ 100 = 0% host-78-144-10-56.as13285.net [78. 144.10.56] 1/ 100 = 1% | 7 164ms 1/ 100 = 1% 0/ 100 = 0% lndgw2.arcor-ip.net [195.66.224.12 4] 99/ 100 = 99% | 8 --- 100/ 100 =100% 0/ 100 = 0% 85.205.0.93 Trace complete. C:\Users\Netbook>