Sure Signal v3 on. iPhone can't connect

[Paddy135]

My Sure Signal v3 is on but my iPhone can't seem to connect to it. Nor can any of the other registered users. Is there a way of testing it?

[BandOfBrothers]

Hello @Paddy135

Can you try turning off 4G off in the phones to see if that forces them to connect to the Sure Signal. 

Please could you also look through the Sure Signal Trouble Shooting thread :


https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...

There is an 'Issue Not Listed' option which guides you through how to run a TraceRoute to paste back in your thread for Vodafone Tech to look over.