Sure signal v3 stopped working after holiday

[EchoMaze]

Hi,

I went away for 3 weeks Dec/Jan, during which time I powered off my Sure Signal V3. Upon return and powered it back on last week, and I'm still not getting any signal from it. I've tried doing a reset (held down the reset button for 5-6 seconds), tried leaving it unplugged for a couple hours, to no luck.

From my router, I can see the device has an IP and has an IPsec tunnel to 212.183.133.177:

udp      17 177 src=10.33.1.190 dst=212.183.133.177 sport=4500 dport=4500 src=212.183.133.177 dst=149.18.50.180 sport=4500 dport=4500 [ASSURED] mark=0 use=1

Serial is 43163737802. It's a newish Sure Signal, got it in November and worked fine then.

[BandOfBrothers]

Hi,

Please take a look at the Sure Signal Trouble Shooting thread as it may help to resolve issues. They have links to the key things you can do to try and self resolve the issue you are experiencing.

There is an 'Issue Not Listed' option which guides you through how to run a TraceRoute to paste back in your thread for Vodafone Tech to look over. 

Vodafone-Sure-Signal-troubleshooting.

[EchoMaze]

The issue you’re experiencing: Phone not seeing the Sure Signal, so phone has no signal.

What light sequence you're seeing:

Red light on, first two white lights on.

The last (right most) white light is off. This is the phone light I think?

Your speed test results from here.

207Mbits down, 163Mbit/s up (Fibre)

Your external IP address from here. 

149.18.50.180

Your Sure Signal serial number:

43163737802

The results of a traceroute.

traceroute to 212.183.133.177 (212.183.133.177), 30 hops max, 38 byte packets
 1  149.18.50.129  4.268 ms  4.859 ms  3.677 ms
 2  *  *  *
 3  *  *  *
 4  *  *  *
 5  *  *  *
 6  141.0.144.81  1.738 ms  1.288 ms  1.628 ms
 7  77.67.83.113  1.201 ms  1.204 ms  1.421 ms
 8  89.149.185.166  1.388 ms  89.149.185.229  1.216 ms  89.149.183.177  1.223 ms
 9  195.2.22.217  1.814 ms  1.448 ms  1.387 ms
10  *  *  *
11  *  *  *
12  *  *  *
13  *  *  *
14  *  *  *
15  *  *  *
16  *  *  *
17  *  *  *
18  *  *  *
19  *  *  *
20  *  *  *
21  *  *  *
22  *  *  *
23  *  *  *
24  *  *  *
25  *  *  *
26  *  *  *
27  *  *  *
28  *  *  *
29  *  *  *
30  *  *  *

[EchoMaze]

I talked to Live Help, they advised to take it into a store for a replacement, so have done that, and they are going to repair and return it to me. Hopefully it'll work then...

[BandOfBrothers]

Good news and fingers crossed for you. 

[Rahim]

@EchoMaze Let us know how you get on. 

If you need us, we'll be happy to help. 

[EchoMaze]

Update - they replaced the unit rather than fixed it, new unit works fine.

[Rahim]

@EchoMaze Great to hear  

Thank you for keeping us updated!