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22-01-2017 07:14 PM
Hi,
I went away for 3 weeks Dec/Jan, during which time I powered off my Sure Signal V3. Upon return and powered it back on last week, and I'm still not getting any signal from it. I've tried doing a reset (held down the reset button for 5-6 seconds), tried leaving it unplugged for a couple hours, to no luck.
From my router, I can see the device has an IP and has an IPsec tunnel to 212.183.133.177:
udp 17 177 src=10.33.1.190 dst=212.183.133.177 sport=4500 dport=4500 src=212.183.133.177 dst=149.18.50.180 sport=4500 dport=4500 [ASSURED] mark=0 use=1
Serial is 43163737802. It's a newish Sure Signal, got it in November and worked fine then.
22-01-2017 07:23 PM
Hi,
Please take a look at the Sure Signal Trouble Shooting thread as it may help to resolve issues. They have links to the key things you can do to try and self resolve the issue you are experiencing.
There is an 'Issue Not Listed' option which guides you through how to run a TraceRoute to paste back in your thread for Vodafone Tech to look over.
Vodafone-Sure-Signal-troubleshooting.
Current Phone >
Samsung Galaxy s²⁴ Ultra 512gb.
22-01-2017 08:31 PM
The issue you’re experiencing: Phone not seeing the Sure Signal, so phone has no signal.
What light sequence you're seeing:
Red light on, first two white lights on.
The last (right most) white light is off. This is the phone light I think?
Your speed test results from here.
207Mbits down, 163Mbit/s up (Fibre)
Your external IP address from here.
149.18.50.180
Your Sure Signal serial number:
43163737802
The results of a traceroute.
traceroute to 212.183.133.177 (212.183.133.177), 30 hops max, 38 byte packets
1 149.18.50.129 4.268 ms 4.859 ms 3.677 ms
2 * * *
3 * * *
4 * * *
5 * * *
6 141.0.144.81 1.738 ms 1.288 ms 1.628 ms
7 77.67.83.113 1.201 ms 1.204 ms 1.421 ms
8 89.149.185.166 1.388 ms 89.149.185.229 1.216 ms 89.149.183.177 1.223 ms
9 195.2.22.217 1.814 ms 1.448 ms 1.387 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *
23-01-2017 04:15 PM
I talked to Live Help, they advised to take it into a store for a replacement, so have done that, and they are going to repair and return it to me. Hopefully it'll work then...
23-01-2017 04:25 PM
Good news and fingers crossed for you.
Current Phone >
Samsung Galaxy s²⁴ Ultra 512gb.
23-01-2017 07:52 PM
@EchoMaze Let us know how you get on.
If you need us, we'll be happy to help.
29-01-2017 09:39 AM
Update - they replaced the unit rather than fixed it, new unit works fine.
29-01-2017 11:17 AM
@EchoMaze Great to hear
Thank you for keeping us updated!