Sure Signal not connecting to Vodafone service

[Dropperman]

Help...  Sure Signal is not connecting.  Purchased 2 weeks ago and registered a few days ago.  Has never connected.  Trace fails

The issue you’re experiencing: the suresignal has never connected successfully. It is registered

What light sequence you're seeing: a flashing red power light and two steady orange lights (lights 2 and 3)

Your speed test results from here. Download speed: 32.62 Mbps, upload: 8.74 Mbps

Your external IP address from here. IP: 151.224.213.35 IPV6: ffff:97e0:d523

Your Sure Signal serial number: 42164954069

The results of a traceroute.

VSS Traceroute command C:\Users\wardn>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1  General failure.

Trace complete.

[BandOfBrothers]

Hi

Is the sure signal a new model bought off Vodafone or a 2nd hand unit purchased off someone?

[Dropperman]

It was bought direct from Vodafone, and registered by them

[Rahim]

@Dropperman The light sequence you've mentioned indicates there may be an issue with the physical connection between your Sure Signal and your ISP (internet service provider) router. 

Please ensure you're using port one, on both your Sure Signal and your router. If possible, please try a different Ethernet cable. 

Let us know how you get on.