Sure Signal v3 - power failure

[PhilAtkinson]

A Vodafone Sure Signal is used in my household because I can only receive 1 bar of signal in my upstairs bedroom. So I've successfully used a Sure Signal for just over 2 years that I purchased direct from phone provider for almost £80.

So on Thursday last week I was somewhat disgruntled when it failed for no apparent reason; I would expect the SureSignal's life to be way more than 2 years. All the lights on the front of the unit have just gone out & it does absllutely nothing; its a glorified paperweight. This is the 3rd Sure Signal to fail in my family in the space of 2 weeks so I suspect that there is something wrong with its design or something.

So I have been reading lost of information & have read that Vodafone is quietly covering some of these faliure by replacing the units, which is exactky what I need.

Can someone please give me some advice as to how I get a replacement Sure Signal unit from Vodafone, without spending months having to deal with their continual denial. Is there a specific person or group of people that I need to contact? 

Thanks in advance for any help that you can provide.

[PhilAtkinson]

I've just found some additional things that I am supposed to list:

The issue you’re experiencing: total power failure

What light sequence you're seeing: no lights at all so total power failure

Your speed test results from here. 50.59 Mbps
Your external IP address from here. 9.51 Mbps

Your Sure Signal serial number: 42150233445

The results of a traceroute.

VSS Traceroute command
On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter - see attached image

[PhilAtkinson]

Couldn't find the attachment so copied below:

Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\Users\Phil Atkinson>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     1 ms     1 ms     2 ms  bthub [192.168.1.254]
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4    11 ms    51 ms    10 ms  31.55.187.188
  5    11 ms    10 ms    11 ms  195.99.127.46
  6    22 ms    11 ms    11 ms  host213-121-193-203.ukcore.bt.net [213.121.193.203]
  7    43 ms    17 ms    11 ms  t2c3-et-3-3-0-0.uk-lon1.eu.bt.net [166.49.211.238]
  8    11 ms    11 ms    10 ms  166-49-211-254.eu.bt.net [166.49.211.254]
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\Phil Atkinson>

[BandOfBrothers]

First please unplug it straight away if you haven't already @PhilAtkinson

In the Sure Signal board is a long running thread about the Sure Signal v3 and failures of the device which holds some info and advice. 

If you contact Customer Services on 191 and explain what's happened then even though the 2 year Manufacturing Warranty has expired they should still help you to replace it. 

[cliff_g]

@PhilAtkinson

Please read this

[PhilAtkinson]

I contacted Vodafone on 191 & they were no help at all; they just denied that there was a problem & stated that they woudl never give out a refund or replacement for devices older than 2 years.

This was disgraceful behaviour from Vodafone so I shall have to take them to task on this; the lady I spoke to was called Dalia Ibrahim on 191.

Does anyone have an specific advice as to who to call so that I can expedite this process?

[gsmsecure]

Hi

All the information you need can be found on my thread here

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Suresignal-V3-Overheated-Blew-Up-Exploded-Hot-Bu...

You are entitled to claim a replacement irrespective of warranty status and please read Page 1 before contacting Vodafone again to demand a replacement.