sure signal overheating

[Loubeelou63]

Hi, I noticed that my sure signal was rather hot the other day. Today when I couldn't get a phone signal I found out that the sure signal has stopped working completely. I have tried the reset and plugging it into another socket but still not working. I see that a lot of other people have had this problem too. It is 2 years old, is it out of guarantee? Please can you advise asap as I cannot use my mobile phone at all.

[BandOfBrothers]

Hi @Loubeelou63

Please Note : If the Sure Signal displays ANY signs of internal failure / no lights then unplug it straightaway and contact Vodafone Customer Services.

A Sure Signal has a 24 Month Manufacturing Warranty but if you speak with Customer Services on 191 or Live Chat they'll take you through your options. 

There is a long ongoing Thread on the Sure Signal in the Sure Signal Community Board. 

[cliff_g]

@Loubeelou63

Suggest you also read this

[gsmsecure]

Hi

All the information in respect of your device failing and how to obtain a replacement can be found here.

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Suresignal-V3-Overheated-Blew-Up-Exploded-Hot-Bu...