Sure Signal (version 3) not working

[AlfandBen]

We have 2 Sure signal V3s which we purchased in March last year.

This morning one of them will not connect. It is not due to an issue with the switch it is plugged into as I have swapped them over and the one that is working still works.

I can't do a ping test as the firewall won't allow it, but

IP address is 84.92.216.54

Speed test results are download 5.68Mbps upload .89 Mbps

Trace Route

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     *        *        *     Request timed out.
  2     9 ms     1 ms     1 ms  linex.force9.co.uk [84.92.216.53]
  3    22 ms    22 ms    22 ms  lo0-central10.pcl-ag05.plus.net [195.166.128.186]
  4    23 ms    22 ms    22 ms  link-a-central10.pcl-gw01.plus.net [212.159.2.176]
  5    22 ms    22 ms    62 ms  xe-1-2-0.pcl-cr01.plus.net [212.159.0.208]
  6    23 ms    22 ms    22 ms  195.99.126.96
  7    23 ms    23 ms    23 ms  core4-te0-10-0-18.faraday.ukcore.bt.net [109.159.249.9]
  8    23 ms    24 ms    23 ms  host213-121-193-183.ukcore.bt.net [213.121.193.183]
  9    23 ms    23 ms    23 ms  t2c3-et-3-3-0-0.uk-lon1.eu.bt.net [166.49.211.238]
 10    23 ms    24 ms    24 ms  166-49-211-254.eu.bt.net [166.49.211.254]
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Serial No. is 42150230797.

I suspect the unit is faulty but any help will be gratefully received.

[jonforduk]

This looks like a similar issue to mine: it looks like there is no route to 212.183.133.177

BT problem? VF problem? Well - given that the VF Sure Signal management page is also off line.....

[AlfandBen]

Hi,

When did your problem start? This unit was working fine on Friday, powers up but just won't connect.

The second unit, plugged into the same port, as the dead one connected straight away which is what makes me think it may be a hardware issue rather than a network problem.

Hopefully somebody from Vodafone can offer some guidance.

[jonforduk]

Ah mine is a new box, bought on Friday. I first treid to connect it that evening.

My old one is still connected and working fine. 

[grolschuk]

Hi Both,

The tracert timing out is nothing to worry about, the final hop does not reply to ping requests, so it gets as far as the router before, then times out as you are seeing.

johnforduk - have you unplugged your working device, rebooted the router, then plugged your new one in?

Some internet connections only play ball with a single vpn connection to the same destination, so trying to add a second will never see it connect.

AlfandBen - i'm guessing you've tried the reset route on the device that isn't working?

[AlfandBen]

Hi,

Yes tried the reset and a different cable just in case it was something that simple.

At the moment it's disconnected on my desk. I won't be about tomorrow so will see if it will connect after 48hours of being disconnected.

You never know!!

[jonforduk]

OK - it may also take a couple of days for me to test, too. I can't afford to take my working VSS 1 down currently.

Is there any way that I can check if the VSS has been correctly registered on your system, while the web page is down? The serial number is 43162285466

Thanks

[jonforduk]

OK -that SN was wrong :manembarrassed:

Correct SN is 43162285456

I'll carry on in thread http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/New-SS3-will-not-Register/m-p/2508689#M80765

and leave this one to AlfandBen

[AlfandBen]

Hi GrolschUK and JonFordUK thanks for your replies.

I got in this morning and plugged in the sure signal. It's sat on my desk at the moment and after a few minutes it connected and now seems to be functioning normally.

Unfortunately I am no nearer understanding why it should have stopped in the first place.  

JohnFordUK,

You mentioned that yours is a new unit. Were you able to register it before the site went down? If not, could that be the problem?

[Rahim]

@AlfandBen We're glad to hear you're up and running again. Thanks for letting us know! 

@jonforduk We'll reply to you on the thread you initially posted in.