Sure Signal won't connect to 2nd iPhone after upgrade and SIM Swap

[glenc73]

Hi,

I've happily been running 2 iPhones on a V3 Sure Signal for a couple of years but recently upgraded my wife's iPhone which needed a SIM Swap to a Nano SIM. Since then I cannot get this phone to connect, despite de-registering/registering, removing/adding this phone on the dashboard and re-setting the Sure Signal.

My iPhone (admin) gets a full 3G signal from the Sure Signal.

Serial number of Sure signal is 40130420777

Can you help?

Glen

[Nabs]

Hi @glenc73

This can sometimes happen when you swap your SIM  as the VSS uses the SIM's ID number for authentication.

You will need to get Vodafone to manually force a resync of your VSS, Live Chat should be able to arrange this for you. Once they've synced you'll need to reset your Sure Signal for the changes to take effect

If you still have issues after this post back and we can troubleshoot some more

N

[Sukhi]

@glenc73

I've resynced your Sure Signal. Please rest this via the steps Nabs provided. 

If you still face issues please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.