Sure V3 two days old.. worked day 1 ...now no 3G signal

[SeanSomers]

Hi

Just iinstalled my V3 on Thurday cos of the shocking vodafone signal

Worked immedialty and was pleased

Next day the phone (iphone 4s) had no 3g signal again and back to little signal

nothing was changed or touched

please advise

[Gemma]

Hi SeanSomers,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Gemma

[SeanSomers]

Hi Gemma

Yes thanks I read the troubleshooting guide before posting

it stopped working overnight.

I have a signal light , just no 3g connection on my phone

tracert doesnt look right tho?

http://www.speedtest.net/my-result/3603864427

http://www.pingtest.net/result/101131888.png

ip address = 37.72.112.206

serial 42141619835

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Sean>tracet 212.183.133.177
'tracet' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Sean>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    <1 ms    <1 ms    <1 ms  192.168.9.1
  3    10 ms     5 ms     4 ms  31.25.4.81
  4     4 ms     4 ms     4 ms  100.80.66.193
  5     6 ms     8 ms     7 ms  102.109-254-62.static.virginmediabusiness.co.uk
[62.254.109.102]
  6     9 ms     6 ms     6 ms  98.109-254-62.static.virginmediabusiness.co.uk [
62.254.109.98]
  7    10 ms    12 ms    11 ms  nott-lam-3-tenge74-891.network.virginmedia.net [
62.254.117.14]
  8    11 ms    12 ms    11 ms  nott-core-2a-xe-1121-0.network.virginmedia.net [
80.1.79.125]
  9    18 ms    17 ms    19 ms  leed-bb-2a-ae6-0.network.virginmedia.net [62.254
.42.73]
 10    12 ms    10 ms    18 ms  leed-bb-1c-ae0-0.network.virginmedia.net [62.254
.42.126]
 11    18 ms    18 ms    47 ms  62.252.224.238
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\Sean>

[Retired-Matt_B]

Hi SeanSomers,

Your trace route isn't reaching is our servers so that'll be the problem.

Could you please ensure that the following ports are open and the IP addresses are not blocked by your firewall:

Ports to be opened for forwarding

• 8 (TCP & UDP)
• 50 (TCP & UDP)
• 53  (TCP & UDP)
• 67 (UDP)
• 68 (UDP) 
• 123 (UDP)
• 500 (UDP)
• 1723 (TCP & UDP)
• 4500 (UDP)
• 33434 - 33445 (UDP)

IP addresses to be allowed on the router & firewall

• 212.183.133.177-179
• 212.183.133.181-182
• 212.183.131.128-191

Thanks,

Matt B

[SeanSomers]

I have set the ports but unsure how to allow the ip addresses?

Also why would it work all day Thurday and just stop?

I have set the router to a DMZ and still no connection?

[SeanSomers]

ports opened

[SeanSomers]

also found this but I need the subnet as well as IP

[Jenny]

Hi SeanSomers,

Please also add the following ports and ensure they’re open:

• 1723 (TCP & UDP)
• 4500 (UDP)
• 33434 - 33445 (UDP)

For help with this and the IP addresses, take a look here.

Thanks,

Jenny