In our house we have zero Vodafone signal (or any other mobile provider signal tbh) but our lives have been transformed with the VSS. My husband and I work from home so its really important we get a reliable mobile signal.
About 3 weeks ago got a new VSS 3 to replace an earlier faulty one we'd had for nearly 2 years with no issues. Worked fine for the first 2 weeks. Last week isuses started around 16th Feb. First the sure signal was deregistered (by accident?) from my account. I have reregistered on 19.2 over the phone, but since 20.2 only getting intermittent signal. For the past 2 years we had very minor issues which usually were solved with a reset. All 3 phones in house worked fine - they are all 3/4G phones.
In the past 24 hours I get a signal (bars) on my Samsung galaxy S4 mini for about an hour then they go off. Daughter with an iPhone6 similar. Then randomly about an hour later back on. have managd to send 2 texts but currently not showing any signal again can't make calls or receive messages. A test calling from my landline says my phone is unreachable.
Yesterday 191 helpteam reset the VSS3 at their end and it downloaded updates for a while, worked for about 20 minutes then got no signal again. This morning I have restarted router and VSS (after disconnecting and turning off), also restarted phone..
Have done "reset" of VSS this morning (pressing button for 20 secs and rebooting)
here is the info requested:
VSS serial no 42152737898
Lights on sure signal -
power red, steady
Service - white steady
Internet - white steady
We have a Plusnet connection with a Technicolor TG582n router. This has not changed in the past 3 years.
Speedtest:
download 1.90mbps, upload 0.48Mbps
Ping test: Ping 40ms jitter 3ms
IP address 31.185.247.67
Tracer
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\hianson>tracert 212.183.133.177
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 41 ms 101 ms 98 ms dsldevice.lan [192.168.1.254]
2 49 ms 49 ms 49 ms lo0-central10.pcl-ag07.plus.net [195.166.128.188
]
3 122 ms 37 ms 118 ms link-b-central10.pcl-gw02.plus.net [212.159.2.18
6]
4 110 ms 42 ms 57 ms xe-9-0-0.pcl-cr02.plus.net [212.159.0.218]
5 131 ms 44 ms 114 ms ae1.ptw-cr02.plus.net [195.166.129.2]
6 111 ms 44 ms 54 ms ae2.ptw-cr01.plus.net [195.166.129.4]
7 74 ms 43 ms 60 ms lndgw2.arcor-ip.net [195.66.224.124]
8 101 ms 45 ms 114 ms 85.205.0.86
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
C:\Users\hianson>
any help you can provide really gratefully received. I've seen some great support on this site and really want to avoid having to call Vodafone helpline again if I can help it!!
Helen
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