Sure signal 3 won't connect with second phone.

[DW154]

Hi I have a S/S 1 which works perfectly.

I have upgraded to S/S 3 and only the admin phone will connect.

The second phone is an Iphone 4.It shows as connected on the dash board on my account but the phone shows no signal.

If I power up the s/s 1 it works fine so the problem is with the s/s 3.  

I have reset the s/s 3 several times, I have also removed the phone and added again on the s/s 3  useing the account settings but no joy.  

Any help to resolve this issue would be appreciated.

Aditional information if required.

sure signal 3

Ping 32 ms

download speed 64.21mbps

upload speed 12.35 mbps

IP Address 86.150.178.53

Sure Signal serial number  42151562040

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 3.957 ms 0.988 ms 1.031 ms
2 * * *
3 * * *
4 217.41.216.109 (217.41.216.109) 14.019 ms 14.127 ms 11.757 ms
5 213.120.158.234 (213.120.158.234) 15.749 ms 18.307 ms 15.785 ms
6 213.120.162.71 (213.120.162.71) 15.664 ms 18.080 ms 15.713 ms
7 31.55.165.109 (31.55.165.109) 18.487 ms 15.274 ms 15.657 ms
8 acc2-10gige-9-3-0.mr.21cn-ipp.bt.net (109.159.250.230) 14.476 ms
acc2-xe-4-0-2.mr.21cn-ipp.bt.net (109.159.250.236) 15.351 ms
acc2-10gige-9-3-0.mr.21cn-ipp.bt.net (109.159.250.230) 20.179 ms
9 core2-te0-13-0-14.ilford.ukcore.bt.net (109.159.250.46) 25.172 ms
core2-te0-12-0-4.ilford.ukcore.bt.net (109.159.250.7) 23.188 ms
109.159.255.151 (109.159.255.151) 21.888 ms
10 peer1-xe2-0-0.telehouse.ukcore.bt.net (109.159.254.100) 24.504 ms
peer1-xe8-1-1.telehouse.ukcore.bt.net (109.159.254.191) 21.933 ms
peer1-xe3-0-0.telehouse.ukcore.bt.net (109.159.254.215) 27.277 ms
11 lndgw2.arcor-ip.net (195.66.224.124) 24.635 ms 23.252 ms 27.512 ms
12 85.205.0.93 (85.205.0.93) 30.124 ms 27.119 ms 24.852 ms
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[DW154]

Hi again. This problem has been solved by Vodafone tech department. Apparently the S/S 3 had missing files !!!!!! It's now working perfectly. Hope it continues to do so.

[Amanda]

Thanks for letting us know @DW154, I'm pleased to hear it's working. 

If you need anything else, pop us another post. 

Cheers :smileyhappy: