Sure signal V3 not working - AGAIN

[claudine83]

Hi, I have a sure signal v3. Lights 1, 2 and 3 are solid, but all three registered phones arent connecting to it

speed test results: 28.97 mbps

external IP address 86.178.133.221

Your Sure Signal serial number: 42144607621

The results of a traceroute.

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

1  bthomehub.home (192.168.1.254)  2.261 ms  1.811 ms  1.723 ms

2  * * *

3  * * *

4  31.55.186.188 (31.55.186.188)  14.797 ms  14.204 ms  19.880 ms

5  core4-hu0-1-0-0.faraday.ukcore.bt.net (195.99.127.48)  14.257 ms  18.922 ms  14.945 ms

6  host213-121-193-183.ukcore.bt.net (213.121.193.183)  15.832 ms  15.942 ms  19.406 ms

7  t2c3-et-7-3-0-0.uk-lon1.eu.bt.net (166.49.211.230)  15.637 ms  15.675 ms  15.004 ms

8  166-49-211-254.eu.bt.net (166.49.211.254)  21.959 ms  14.433 ms  14.719 ms

9  * * *

10  * * *

[claudine83]

Thanks. Good news is the phone registers to my account is now connected to the suresignal. Unfortunately the second number I have registered still won't pick up the sure signal. I've manually removed bed and readded it to the account today, but still nothing. Any ideas?

[Gemma]

@claudine83 - I’m glad to hear yours is working now.

So we can check your Sure Signal account and what’s happening with the other number, please send us your details by following the instructions in this private message.