Sure signal change of address texts

[Torysmum]

I keep getting texts saying that I have changed location.
I've been to my sure signal manager and re-inserted my address thinking it was because I changed broadband supplier, but I got the  the message again.
I've tried ignoring that text but then I got a reminder saying I've not updated my new location. I've been back into the manager again today and yet again re-inserted my address. Am I missing something?? Is there something else I need to do?? I am using version 2 sure signal.
I don't wish to stop the texts they may be useful one day.
Thanks for any help.

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[Torysmum]

Thanks for your help, It appears to be working fine other than recieving the changed location texts. I did look through the trouble shooter but my problem didn't appear to be there the info you aked for is below although the route trace is gobblydegook to me lol .

Speed download 62.96Mbps Upload 18.83Mbps

Ping 40ms jitter 4ms

ip 81.156.25.214

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops: 

1     1 ms     6 ms     1 ms  BThomehub.home [192.168.1.254]  

2    15 ms    12 ms    11 ms  217.32.143.229  

3    12 ms    11 ms    10 ms  217.32.143.254  

4    13 ms    14 ms    13 ms  212.140.235.106  

5    12 ms    12 ms    12 ms  217.41.169.187  

6    13 ms    14 ms    13 ms  217.41.169.107  

7    12 ms    42 ms    42 ms  acc1-10GigE-3-3-0.sf.21cn-ipp.bt.net [109.159.251.91]  

8    24 ms    23 ms    21 ms  core1-te0-14-0-4.ealing.ukcore.bt.net [109.159.251.5]  

9    55 ms    19 ms    18 ms  peer2-xe2-1-0.telehouse.ukcore.bt.net [109.159.254.142]  

10    21 ms    19 ms    24 ms  t2c3-xe-1-1-3-0.uk-lon1.eu.bt.net [166.49.211.182]  

11    20 ms    21 ms    21 ms  166-49-211-254.eu.bt.net [166.49.211.254]  

12     *        *        *     Request timed out.  

13     *        *        *     Request timed out.  

14     *        *        *     Request timed out.  

15     *        *        *     Request timed out.  

16     *        *        *     Request timed out.  

17     *        *        *     Request timed out.  

18     *        *        *     Request timed out.  

19     *        *        *     Request timed out.  

20     *        *        *     Request timed out.  

21     *        *        *     Request timed out.  

22     *        *        *     Request timed out.  

23     *        *        *     Request timed out.  

24     *        *        *     Request timed out.  

25     *        *        *     Request timed out.  

26     *        *        *     Request timed out.  

27     *        *        *     Request timed out.  

28     *        *        *     Request timed out.  

29     *        *        *     Request timed out.  

30     *        *        *     Request timed out.

Trace complete.

[Ben_H]

Hi Torysmum,

If you've recently changed supplier, this could be the cause. Deregistering your Sure Signal and setting it up fresh again via My Vodafone usually helps.

You can also try changing the location postcode to ST1 5GP for an hour or so then back again to your own postcode so that it picks up the details again. 

Let me know if you still need a hand after trying this.

Cheers, Ben

[Torysmum]

Thanks Ben I'll give it a try

[Torysmum]

Well I tried  that Ben but it didn't work, I got another text this morning. I'm at a loss now. I'll just keep popping back and hope a solution comes up.

Thanks for trying

[drey_p]

---

@Torysmum wrote:

I keep getting texts saying that I have changed location.
I've been to my sure signal manager and re-inserted my address thinking it was because I changed broadband supplier, but I got the  the message again.

---

How long have you been with your broadband provider?  It can take a few weeks for the line to "settle" during which time the IP address that is assigned to you by your ISP changes quite a few times.  It could be these changes that are upsetting the SureSignal device.

[Torysmum]

Thanks for your help  drey_p,  It's been about 10 days, I didn't realise it could take a couple of weeks to settle. I'll leave it for a bit then, ignore the texts and see how it goes. I'll pop back if the problem persists.

Thanks again to all that tried to help