Sure signal has stopped working.

[kdgb1g08]

I have had the sure signal box for over a year and yesterday it has stopped working :(. Have no service for nearly 12 hours now. I have reset box. no joy. I have the older version! Please help.

[Ben_H]

Hi kdgb1g08,

Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?

Cheers, Ben

[Retired-Dave]

Hi kdgb1g08,

Did Ben's directions help with sorting this?

If not,  please can you post the following information:

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

Your Sure Signal serial number.

The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Dave