Sure signal lights fine but no siganl

[dbeggs]

Hi my sure signal has stopped giving siganl to any of the phones connected to it! All the lights are correct but no signal! I have tried resetting it & internet still not working! I have deregistered it & registered it but nothing is working! I seem to get regular problems with the sure signal! Think after my contracts are up i will have to consider leaving vodafone if these issues continue!

[Jenny]

@dbeggs - Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[dbeggs]

the troubleshooting didnt help.

speed test download is 48.90mps & upload is 17.08mps

bing test results = line quailty b*, bing 35ms, jitter 6ms

external IP is 217.42.127.37

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 4 ms 1 ms 1 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 19 ms 19 ms 19 ms 31.55.185.184
5 18 ms 18 ms 19 ms 195.99.127.138
6 19 ms 18 ms 19 ms 195.99.127.8
7 19 ms 21 ms 19 ms 195.99.127.19
8 23 ms 24 ms 20 ms lndgw2.arcor-ip.net [195.66.224.124]
9 21 ms 21 ms 21 ms 85.205.0.86
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Sure Signal Serial number is 43150726198

[Retired-Wayne]

@dbeggs

Everything looks fine with your connection.

The best thing to do with this is to completely deregister your Sure Signal and re-register it.

Please let me know how you get on.

[dbeggs]

The deregistering & reregistering hasnt made any difference!

[dbeggs]

So my sure signal still isnt working, what should i be doin next??

[Gemma]

@dbeggs – Since you’ve re-registered your Sure Signal on 11 September, it’s not made any contact with the network.

Please test a different Ethernet cable and check your ports are opened as below:

• 8 (TCP & UDP)
• 50 (TCP & UDP)
• 53  (TCP & UDP)
• 67 (UDP)
• 68 (UDP) 
• 123 (UDP)
• 500 (UDP)
• 1723 (TCP & UDP)
• 4500 (UDP)
• 33434 - 33445 (UDP)

IP addresses to be allowed on the router & firewall

• 183.133.177-179
• 183.133.181-182
• 183.131.128-191

Once the above steps have been followed please perform a reset:

• Unplug the Ethernet cable from the Sure Signal
• Locate the button on the base of the box next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• Plug the cable back in

Allow around one hour for the Sure Signal to come back online.

[dbeggs · Accepted solution]

Hi
So i finally got my sure signal working but now it only give signal to the phone that is the admin & no other phones!

[dbeggs]

So my signal on the admin phone went off, so now no phones are getting signal! The lights on the box are still the same! Im i able to get this bix exchanged at the vodafone shop i bought it at? I only bought it on 20 April 2015!

[Retired-Wayne]

@dbeggs

If you’ve got a faulty device, you’ll be able to have it repaired yes.

To find out what you need to do in order to get this sorted, take a look at our Vodafone repairs thread.