Sure signal not connecting

[iany]

since a few power issues recently my sure signal wont conenct, just a power light and a flashing first light.

what can i do if anything to get it sorted?

thanks,

Ian.

[Jenny]

Hi iany

This could be your router as it may only allow one VPN connection at a time.

Also, VPN connections require high upload speeds, so your upload speed might be too slow to run two VPN connections at the same time.

I recommend you talk to your Internet Service Provider to discuss this further.

Thanks,

Jenny 

[cleggy]

hi, just came back from a 2 week holiday and my sure signal isnt working properly

it was on 1 light only the power light as we had had a power cut

ive tried a factory reset and ive changed ethernet cable and still nothing after 24hrs

their is 3 lights on out of 4 - lights 1, 2 and 4

the serial no' is 21197142371

ping = 22ms

download speed = 24.29

upload speed = 12.98

thanks in advance

[Retired-Matt_B]

Hi cleggy,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply below, or in the relevant thread including the following information:

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Matt B