Sure signal not working

[UM]

Registered Sure Signal (serial no: 40133640538) last week at the same time as upgrading to iPhone 5s. Have followed set up instructions, reset, but still can't get a signal ? No telephone support and 'my vodafone' web site not working. Any help at Vodafone ?

[Retired-Andy]

Hi UM,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Andrew

[Retired-Andy]

Hi UM,

Your Sure Signal connected to our servers this morning at 00:40, is everything now working for you?

If not, can you let me have the information asked for in my other post?

Cheers,

Andrew