Sure signal not working

[mattyboy7110]

Hi,

My sure signal is poorly. If I reset it a few times, eventually it works but only for a short amount of time.

I've gone through the troubleshooting guide and no joy. I just get the power light. Sometimes the second light flashes but generally it's just the top light on all the time.

Serial Number 21227825490

ISP Plusnet

Router DLink DSL-2740B

It's worked previously for years (probably) but now it's just not happy any more.

Please help.

Thanks

[Ben_H]

Hi @NickDean24 ,

I've replied to your duplicate post here.

Cheers,

Ben

[mitch1875]

Good afternoon, Our Sure signal box has stopped improving the signal on our mobile phones. I have tried disconnecting the box, leaving it for 30 seconds, restarting etc. and still nothing happens. Below are the test results you appear to be asking for.

Speedtest

Ping       12ms

Download speed 36.45mpbs

Upload speed 9.60mpbs

Pingtest

Ping 16ms

Jitter 1ms

Line Quality B*

MOS 4.34

External ip Address

62.232.33.203

VSS Traceroute command

Thanks

Dave

[Retired-Rodney]

Hi @mitch1875, 

To look into this further, please send us your Sure Signal serial number.

Please also let us know what light sequence you're seeing.

Thanks,

Rodney

[mitch1875]

Hi, the Serial number is 21227721715

Only the power light is lit on the box nothing else, I have tried changing the Ethernet ports on the modem as well.

The light sequence is the @ symbol lit, then both the power and phone symbol lit, then all three, the tick is not lit at all.


Thanks

Dave

[Retired-Kay]

Hi @mitch1875,

I've pushed an update to your device. Please don't unplug or reset it for the next 24 hours.

After this time, please turn your phone off and back on when in range of the Sure Signal.

Thanks,

Kay 

[mitch1875]

Thanks for this, but it doesn't seem to have made any difference, we still have little or no signal on our mobile phones?

Thanks

Dabe

[cineriv]

Hi Mitch,

It is possible you could have a faulty power supply.

Your symptoms look similar, but not convincing enough to say it is the problem.

Unfortunately the only way to prove it is to buy or borrow another power supply, but they are not expensive (£3 -10 ), so worth it, and may save you the cost of a new SS.

Further info, see my post above (Message #8)

Good Luck,

Mike.

[DaveCD]

@mitch1875  and @clfs 

There's been some great advice by @cineriv 

So we can be sure the Sure Signal hasn't developed a fault, please test this at another location such as at a friend or family members (preferably with a different ISP).

DaveCD

[ranikhatib]

I tried the trouble shooting. nothing worked. I have V.2 sure signal. Had for a year. Was working perfect. In the last month or so - has been very intermittent. Keeps sying - red light (power on) nothing else is working. no 3G signal. I tried everything - factory reset - deregister and re-register.  Nothing worked. 

Ping - 9ms

Download speed - 54.48 Mbps

Upload speed - 3.13 Mbps

Line Quality - D* - MOD:3.73

Ping - 83 ms

Jitter - 103ms

ISP - Virgin media

IP Address is 81.107.26.39

My IPV6 Address is ::ffff:516b:1a27

My Sure Signal serial number: 40114617042

traceroute

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 4 ms 5 ms 2 ms routerlogin.net [192.168.0.1]
2 10 ms 9 ms 9 ms 10.54.48.1
3 55 ms 12 ms 9 ms leed-core-2a-ae3-835.network.virginmedia.net [82
.15.94.37]
4 96 ms 16 ms 10 ms manc-bb-1d-ae8-0.network.virginmedia.net [213.10
5.159.249]
5 * * * Request timed out.
6 * * * Request timed out.
7 16 ms 22 ms 18 ms brhm-bb-1c-ae0-0.network.virginmedia.net [62.254
.42.110]
8 16 ms 17 ms 16 ms tcl5-ic-2-ae0-0.network.virginmedia.net [212.250
.15.210]
9 21 ms 19 ms 119 ms lndgw2.arcor-ip.net [195.66.224.124]
10 17 ms 20 ms 16 ms 85.205.0.86
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[ranikhatib]

I tried the trouble shooting. nothing worked. I have V.2 sure signal. Had for a year. Was working perfect. In the last month or so - has been very intermittent. Keeps sying - red light (power on) nothing else is working. no 3G signal. I tried everything - factory reset - deregister and re-register.  Nothing worked. 

Ping - 9ms

Download speed - 54.48 Mbps

Upload speed - 3.13 Mbps

Line Quality - D* - MOD:3.73

Ping - 83 ms

Jitter - 103ms

ISP - Virgin media

IP Address is 81.107.26.39

My IPV6 Address is ::ffff:516b:1a27

My Sure Signal serial number: 40114617042

traceroute

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 4 ms 5 ms 2 ms routerlogin.net [192.168.0.1]
2 10 ms 9 ms 9 ms 10.54.48.1
3 55 ms 12 ms 9 ms leed-core-2a-ae3-835.network.virginmedia.net [82
.15.94.37]
4 96 ms 16 ms 10 ms manc-bb-1d-ae8-0.network.virginmedia.net [213.10
5.159.249]
5 * * * Request timed out.
6 * * * Request timed out.
7 16 ms 22 ms 18 ms brhm-bb-1c-ae0-0.network.virginmedia.net [62.254
.42.110]
8 16 ms 17 ms 16 ms tcl5-ic-2-ae0-0.network.virginmedia.net [212.250
.15.210]
9 21 ms 19 ms 119 ms lndgw2.arcor-ip.net [195.66.224.124]
10 17 ms 20 ms 16 ms 85.205.0.86
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.