Sure signal not working

[mikey748]

First 2 lights are white, have tried reset with no joy and restarted phones.

What next?

[mikey748]

Speed test 45mb/7mb

IP address 90.255.187.175

Sure Sig Serial Number 42172033658

Traceroute just returns 30 'request timed out' responses

[mikey748]

What an entirely pointless site this is.....