Sure signal problem

[Rbwindover]

Hi, my sure signal has been working fine and the last few days it is not picking up my phone, when I used to make a call the phone light on the box lit up and now it doesn't, I have tried a reset, the serial number of the box is 40120953456 please help

[brentford77]

Hi Matt,

Same problem. Just switched to BT Broadband 2 weeks ago and am using BT Homehub 4. Sure signal not working. Could you tell me what I need to do on a mac to help you identify the issue?

Many thanks,

Anthony

[Retired-PaulE]

Hi mattcrossley & brentford77,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

• On a PC :
• Click on Start  and select Run
• Type CMD into the Run box and press enter/click ok
• A black box will appear.
• In this box type tracert 212.183.133.177    press Enter

On a Mac:

• Open Terminal (Applications, Utilities)
• Type traceroute 212.183.133.177 and press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Paul

[spudster]

Hi Tech Team,

Can you help me please?

I think my sure signal may not be working -no 3Gavailable and really porr coverage- not at all usual!

Here are the result to the diagnostics- I look forward to hearing your thoughts.

Sure Signal serial number = 21221753722
Speed test - down 2.43, up 0.38 using 54ms ping

Ping test - IP_ADDRESS,TEST_DATE,TIME_ZONE,PING,JITTER,PACKET_LOSS,SERVER_NAME,GRADE,MOS,DISTANCE_MILES "90.203.80.204","5/22/2014 3:31 PM","GMT","45","2","N/A","Coventry","B*","(4.32)","100"

My IP - 90.203.80.204

VSS Traceroute command

C:\Users\Jude>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

  1   715 ms     2 ms     2 ms  www.routerlogin.com [192.168.0.1]

  2    37 ms    37 ms    37 ms  027fef7a.bb.sky.com [2.127.239.122]

  3     *        *        *     Request timed out.

  4    44 ms    42 ms    41 ms  5adfcf05.bb.sky.com [90.223.207.5]

  5    71 ms   199 ms   204 ms  5adfcf04.bb.sky.com [90.223.207.4]

  6    43 ms    42 ms    42 ms  ae51.edge6.London1.Level3.net [212.113.9.53]

  7    43 ms    43 ms    44 ms  vl-3515-ve-129.csw1.London1.Level3.net [4.69.166

.74]

  8    48 ms    44 ms    42 ms  ae-115-3501.edge3.London1.Level3.net [4.69.166.1

30]

  9    42 ms    43 ms    43 ms  195.50.118.230

 10    47 ms    47 ms    45 ms  ae22-xcr1.lns.cw.net [195.2.30.61]

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

Thanks in advance for the help

Cheers

Spudster

[mosland]

It just started working after months of inactivity!



Best regards



[image: Description: cid:505284908@07042011-0AA4]

Mark Osland

Director

Chartered Financial Planner

[image: formula_sig_main_2013]

[DaveCD]

Hi spudster.

Your traceroute looks a little flakey, please retry this and post the results.

I've also checked and can see that you're on an older software, to get the update please reset the Sure Signal as follows:

Press and hold the reset button for 10 seconds will factory reset the device. This will trigger the software reload and profile sync to the Femto.

Hi mosland

That's odd. Thank you for letting us know that this is back up and running.

DaveCD

[spudster]

Hi Dave CD

Have rerun the trace route as you suggest:

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     6 ms     4 ms     2 ms  www.routerlogin.com [192.168.0.1]
  2    36 ms    36 ms    35 ms  027fef7a.bb.sky.com [2.127.239.122]
  3     *        *        *     Request timed out.
  4    42 ms    41 ms    42 ms  5adfcf05.bb.sky.com [90.223.207.5]
  5    41 ms    41 ms    41 ms  5adfcf04.bb.sky.com [90.223.207.4]
  6    43 ms    43 ms    42 ms  ae51.edge6.London1.Level3.net [212.113.9.53]
  7    42 ms    43 ms    42 ms  vl-3515-ve-129.csw1.London1.Level3.net [4.69.166
.74]
  8    42 ms    43 ms    42 ms  ae-115-3501.edge3.London1.Level3.net [4.69.166.1
30]
  9    43 ms    43 ms    45 ms  195.50.118.230
 10    41 ms    44 ms    42 ms  ae22-xcr1.lns.cw.net [195.2.30.61]
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Have also done the reset you suggest with no success/change

Thanks for the help

Spudster

[DaveCD]

Hi spudster

Step three is concerning but I can see from our end that there's communication.

I've requested for the new software to be pushed through, please do not reset or power off for for 72 hours.

After this priod, please reset the device as before.

DaveCD

[sparker86]

hi i have a Asus RT-N65U router and i know it is the port forwarding that is stopping me from using it. my signal is rubbish in my house and very often we sound like daleks. i have tried to use the guide in the forum but i do not understand it. i will get a screen dump of my port forwarding page when i get home in the morning and send it on. the website you gave "portforward" does not support my router.

can you give me any advice. my suresignal is on the ip address192.168.1.49

attached is a copy from a Rt- 56U router which has the same layout and ports etc to use

[Sukhi]

Hi sparker86

Welcome to the eForum

If you can't configure port forwarding and this stopping you from using you Sure Signal you will need to contact the router manufacturer or your ISP (Internet Service provider) for further support.

Thanks

Sukhi

[almond25]

Hi.

sure signal 3 box is only 3 weeks old at a cost of £100 and all we have is hassle with it. It sometimes holds its signal properly for 30 minutes or so but then predicatably with the quality of the overall Vodafone service and experience, the flashing lights start and the service won't work. We live in the countryside away from any decent 3G mast reception so we have to rely upon sureSignal. We had the Version 1 box for 3 years which worked fine up to thre weeks ago. Then it stopped working and vodafone talked us into the new £100 version.

Our current problem at 22.19 on Saturday 7 September is red light flashing and solid orange on the internet light.

We've done the reboot and factory button reset five times and nothing changes.

Our details are:

PING 45ms

download speed 36.74 mps

IP. 2.99.2.103

Serial number of the Sure Signal 3 box is 40132203395

The tracert output is:

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 4 ms 4 ms 3 ms 192.168.1.1
2 10 ms 11 ms 10 ms host-2-99-2-1.as13285.net [2.99.2.1]
3 9 ms 9 ms 9 ms host-78-151-238-17.as13285.net [78.151.238.17]
4 9 ms 9 ms 9 ms host-78-151-238-16.as13285.net [78.151.238.16]
5 10 ms 10 ms 11 ms host-78-144-9-145.as13285.net [78.144.9.145]
6 11 ms 11 ms 11 ms host-78-144-10-56.as13285.net [78.144.10.56]
7 16 ms 13 ms 13 ms lndgw2.arcor-ip.net [195.66.224.124]
8 18 ms 12 ms 15 ms 85.205.116.14
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * *

Please fix this problem.

Thanks

Chris