Sure signal problem

[ctom44]

Hi

Had a lot of problems with BT with very slow broadband. A lot of resets in the exchange and now speeds of download 3.77 upload 0.32. The Sure Signal will now not connect. When I look at my network it thinks the SS is not connected. Tried a ping test PathPing 212.183.133.181.and the message was "unable to resolve target system"

Any suggestions.

Thanks

[ctom44]

James

I have reset the BTHub to factory settings. It still cannot see the Sure Signal. When I look at the hubs network it is not there and yes I changed the cable.

Thanks

[Retired-James]

Hi ctom44,

Thank you for getting back to me.

It is possible that the Sure Signal is faulty, however to confirm this we need to test this on another normal internet connection different to your own.

Would this be possible to do at a friends or neighbours house?

James

[ctom44]

James

Difficult as I live in the middle of nowhere and do not have close neighbours.

Thanks

[Retired-Kay]

Hi ctom44, 

Could you possibly let a colleague at work take it home to test it for you?

I appreciate the inconvenience this may cause but we need to know where the fault lies so that we know how to move forward with resolving the issue. 

Thanks, 

Kay

[ctom44]

Kay

I had a very quick try on another line, same problem. lights go out, nothing.

[Ben_H]

Hi ctom44,

Thanks for testing that. The unit still hasn't made contact since 08/07/2013 with our servers. As it's failed on two different internet connections, it looks like you'll need to have it sent away for a repair. 

Cheers, Ben