Sure signal problem

[LUCYSARGISSON]

The issue you’re experiencing: Not able to send or receive texts or calls from home address, even though I have a Sure Signal box. The Sure Signal has worked previously but appears not to be now. I have tried reset. When I try to text I get the message: ‘No network signal. No signal found for mobile networks’

What light sequence you're seeing: Sure Signal 3: solid red light, two solid white lights

Your speed test results from here. http://www.speedtest.net/my-result/5617845250

Ping 16ms. Download 2.67 Mbps Upload 0.38 Mbps

Your external IP address from here. 91.125.244.230

Your Sure Signal serial number: 4215638319

The results of a traceroute.

[Retired-EricChe]

@LUCYSARGISSON

Thanks for getting in touch.

So that we can get you the quickest possible resolution, please could you also provide us with your Traceroute? You can get this by following these steps;

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[LUCYSARGISSON]

Thanks for responding

This is f the trace route:

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Lucy>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 3 ms 2 ms 8 ms dsldevice.lan [192.168.1.254]
2 17 ms 16 ms 19 ms lo0-central10.pcl-ag08.plus.net [195.166.128.189]
3 16 ms 16 ms 15 ms link-b-central10.pcl-gw02.plus.net [212.159.2.190]
4 34 ms 14 ms 13 ms xe-9-1-0.pcl-cr02.plus.net [212.159.0.222]
5 16 ms 15 ms 18 ms 195.99.126.98
6 16 ms 16 ms 16 ms core4-te0-0-0-20.faraday.ukcore.bt.net [109.159.249.173]
7 15 ms 82 ms 14 ms peer6-BE8.telehouse.ukcore.bt.net [213.121.193.183]
8 26 ms 14 ms 16 ms t2c3-et-3-1-0-0.uk-lon1.eu.bt.net [166.49.211.236]
9 19 ms 15 ms 15 ms 166-49-211-254.eu.bt.net [166.49.211.254]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[Retired-Charles]

@LUCYSARGISSON - The serial number you've mentioned is showing as invalid?

Is your Sure Signal registered?

Double check the serial number and let us know.

[LUCYSARGISSON]

Dear Charles

Thanks for replying

The serial Number is 42151658319. I definitely registered it and needed to phone up in order to do so. And it worked (really well) for about a week.

Lucy

[Rahim]

@LUCYSARGISSON I've had a look at your Vodafone Sure Signal via the serial number you've given, however couldn't see any issues. 

When looking at your ISP (internet service provider) speed test results, your upload speeds don't meet our minimum requirements. 

Although your upload speed results don't meet our miniumum requirements, you may still have been able to use the device, however the service you had would have been intermittent. 

I'd reccomend contacting your ISP and having them look at potentially increasing both your upload and download speeds, for the Vodafone Sure Signal to work effectively.