Sure signal stopped working after sim card changed

[aandpwoodley]

Please help,

I have changed my micro sim to a nano sim ready for my iphone 5 delivery today, however since I swapped over the sim card my phone won't connect to the sure signal.

My wifes phones is working fine, please help

[Retired-Lee]

Hi there klinsmannj18,

Thanks for posting.

I've just forced a resync of your VSS.

Please reset it again and let me know if you need anything else.

Cheers,

LeeH

[Golfcity]

I have just changed to a Blackberry Z10 with micro sim (great phone by the way!)  My apologies if this has been covered in this thread but I was going to de-register and then re-register my Sure Signal.  Is this the same effect as 're-syncing'  done by the Voda Tech guys?

[NickMH]

Well... it certainly did the trick for both of our phones...

[Golfcity]

NickMH,

Thanks for your response...trying it now.....!

[wrightk68]

I'm having the same problems here too after upgrading from SIM to micro SIM (HTC Desire HD to HTC One Mini)
Please re-sync VSS2 serial no. 40112805268
Thanks.

[Sukhi]

Hi wright68

I've re-synced your Sure Signal, please factory reset to complete the process :).

Thanks

Sukhi

[trebligs]

Hi

I'm having the same problem after changing to a micro SIM. Please could you carry out a resync for me. The serial number is 40120148032.

Thanks

Ste

[Retired-Dave]

Hi trebligs,

I've resynched that now for you. Can you reset the Sure Signal for me?

After a SIM card change, it can help to de-register the number from the Sure Signal and re-register it.

 - If it's the owner number, you'd need to transfer ownership to another number first to do this.

 - If it's the only number registered, de-registering the Sure Signal and re-registering has the same effect.

Make sure you wait 20-30 minutes after de-registering before you re-register anything, though, just so the new information trickles through to all the systems involved.

Dave

[Robert1988]

Hi, I also have the same issue. Problem has started since changing to a nano SIM. All other phones linked to the SS work fine. Can you re-sync my SS?

SS # 40124232493

Thanks

Rob.

[Retired-Lee]

Hi there Robert1988,

Thanks for posting.

I've forced the resync for you.

Please factory reset the VSS and let me know if you need anything else.

Cheers,

LeeH