Sure signal stopped working after sim card changed

[aandpwoodley]

Please help,

I have changed my micro sim to a nano sim ready for my iphone 5 delivery today, however since I swapped over the sim card my phone won't connect to the sure signal.

My wifes phones is working fine, please help

[TimAtkinson]

Hello

I have just swapped to a micro sim & iPhone 4s and now the phone & new sim will not connect to the sure signal. All our other phones continue to connect fine and get a good signal.

The SS serial number is: 21221062470

I would be grateful if you could resolve this for me.

Many Thanks, Tim..

[holmefield]

Hi,

Same issue for me.

Our Vodafone Sure Signal serial number is 40120922410

Thanks in kind,

Alex

[cardy123]

My VSS no ..  21223486990

[Goodey]

Can you please resync my VSS? Serial number is 21196801761. I have just upgraded to iPhone 5 and my VSS has stopped working with my phone.

thanks

[walkecj]

Can I be reset too please?

I have just gone to micro sim in upgrading from iphone 3g to 4s.

sure signal serial is:  21229665613

thanks!

[jmedgar]

Hi James

Please could you take a look at my Sure Signal. I'm having issues connecting my number which was transferred from a a micro SIM to a nano SIM to work in an S3

Serial number: 21231795234

Thanks

[graham1326]

Hi James,

Please can you reset VSS No : 40110435175 to register the new sim card.

Regards,

Graham.

[Retired-Lee]

Hi everybody,

Thanks to you all for your requests for a resync.

I've completed the requests for those that have supplied their VSS serial numbers. For those that haven't since our last reply, please supply them as soon as you can so we can force the resync for you.

You all need to factory reset the VSS for the resync to complete fully.

Hold the reset button till all the lights come on or flash (about 30 seconds)

Keeping the reset button held, remove and re-insert the power lead

Once all the lights come back on or flash, release the reset button

The VSS should come online within the hour

It's also worth noting that anyone who has recently had a new SIM may need to follow Dave's advice here.

Also, there are planned software upgrades occurring over the coming weeks. These started approximately a week ago and more information on the upgrades can be found at this link.

Cheers,

LeeH

[andylights]

Hi ,

Could you re-sync me please...

Changed to a micro sim with a new HTC One X and I've just noticed I'm not getting any Sure Signal action. Lights 1,2 and 4 are on.

But no 3 during calls. Tried a re-set anyway, no change.

SS Ser No. 21196752683

Thanks,

Andy

[Mattyt]

Hi

I have recently upgraded my iPhone 3 to a 5 and my new nano sim won't work with my sure signal and being the only user on it I can't change the user to another person as to your post

Please can you re sync my sure signal

Serial number is 21222186468

Many thanks

Matt