Sure signal stopped working after sim card changed

[aandpwoodley]

Please help,

I have changed my micro sim to a nano sim ready for my iphone 5 delivery today, however since I swapped over the sim card my phone won't connect to the sure signal.

My wifes phones is working fine, please help

[pc99pc]

I have anew iPhone 5 and Sure Signal will not see it

Can you do a remote resync please?

SN is 40110926942

Thanks

[amandajaynejone]

Hi, can someone re sync my femto/sure signal please? serial number is 21230519148

i just got a new micro sim and like the others, cant use the sure signal any longer.

thanks

[Sukhi]

HI pc99pc & amandajaynejone

I've re-synced both your Sure Signals please perform a factory re-set and let me know how you get on

Thanks

Sukhi

[amandajaynejone]

Sorted now thanks. Sounds crazy I know but how about a software update for the femto to include functionality for the admin account to change sim when ness?

[pc99pc]

Mine works fine now - thanks

[broutledge]

Same problem as others - new SIM card yesterday but kept same number for new handset - now Sure Signal not seeing my phone but still sees otehr Vodafone phones in the house.

S/N is 40121346130

Thanks

[clairewinstons]

James

Can you sort my sure signal out for my iPhone 5 please, serial no is 40112532052. Just got the phone yesterday and I have no signal at all. I did work on my old iPhone 3GS.

Thanks

Claire

[Jamie_J]

Hi

Correct lights on Sure Signal box but phone does not appear to be connecting since sim swap from micro to nano. Tried rebooting SS box . Please can you re-sync?

Thanks

[Jamie_J]

Sorry James, forgot to include sure signal serial # 40123560613.

Thanks

[Retired-Kay]

Hi Jamie_J, 

I've just done a resync for you. 

If you still experience issues please follow the instructions in Dave's post above. :smileyhappy:

Thanks, 

Kay